Exactly what I was looking for Exactly what I was looking for, carbon off. Cleaned the caked on carbon extremely well. Ordering easy and came very quickly.

SERVICE TOOK A LITTLE LONGER THAN EXSPECTED BUT RESULT WAS GOOD, OUR WASHER IS RUNNING AND ALL IS WELL, THEY STAND BEHIND THERE PRODUCTS WITH GOOD SUPPORT

Broken Promises I bought a small unit but it didn't have a drain. I sent it back and UltraSonic said the ones with a drain were on backorder but they would be getting them in soon and would be in touch. That was all in December. Here it is April and they send an email advertisement that reminded me so I called them and they have no record of me sending the unit back! So thankfully my wife found the tracking number for FedEx and it even had the persons name who checked it in. Now four months later they issue a refund and I have to order again and pay for shipping a third time and they are still on backorder. Why do they make promises and don't deliver.

Disappointed For starters, after talking to a salesperson through emails , I decided to buy a machine and instead of a phone call to make the purchase I was just given a link to buy online. When purchasing a piece of equipment costing $6000.00 I'd prefer to speak to someone.. then when it showed up, it wouldn't work. After taking the front cover off I discovered the main power "breaker" was off. No big deal but nowhere in the manual did explain the breaker would need to be turned on. But then the machine would heat up but not "cavitate "... then I found a wire that was broke at the crimp that powers that function. I fixed the crimp and now it's fine but what ever happened to quality control???? Very disappointed!

Dustin was great at explaining the… Dustin was great at explaining the equipment and going over questions I had. Very personable and helped make me feel comfortable in buying the right one to start out with. Can’t wait for it to arrive and start putting it to work.