This is my 5th or 6th time ordering… This is my 5th or 6th time ordering from here. I have 2 boxes and 3 singles from 2019 which still smell incredible. We did order 1 box in a purple hugh color and the color didn't last this long (faded in about 8mo/12mo) but the smell still did. Current order fell on a holiday timeline and they went above and beyond to deliver the order in a timely fashion although it seemed almost impossible (spoke with several people and managers etc). They got it done AND gave another sweet gift with it. Honestly, it was stressful if it wasn't going to be delivered when we thought (pay attn to the "estimated delivery time" not guaranteed delivery time) but they truly, truly made the sky and the ground touch in order to get this done and they did. I couldn't be happier and obviously will be ordering again and again.

I never leave a review… Like the title indicates, I never leave a review. However, I felt it was absolutely necessary to leave one for Eternal Roses. I’ve ordered from them more than 5 times in the past 2-3 years and every single time they have been absolutely spot on, flawless, and have exceeded expectations. Whenever I’ve had a question or concern, the company has always been eager to help. Only if every company was run like this!!

Excellent Customer Service I ordered the Lennox box and instead recieved something totally different. It also came significantly later than expected! The rose I did receive is pretty, but it’s a singular versus the four I was supposed to receive… I’m also not a Virgo so it’s a rather odd thing to have just laying around. Though I will say, once reached out to the customer service team was great! They shipped the proper order out in less than 24 hours!! I am very grateful for this service, and I would highly recommend to anyone looking for an eternal rose.

Unacceptable damaged roses Your roses were delivered damaged and your response to my requests were never followed through. Didn’t receive timely responses and there was negligent customer service to address my requests. I had trusted in your product and your service. Never again will I purchase. Rosemary Arevalo

improve packaging the roses are beautiful, they smell like real flowers, but the packaging damages their beauty, since it has a white foam stick to hold it, which covers the decorative box where the roses come. because the flowers cannot be taken out of the transparent box it looks like a cheap fairground gift