We gave this program a shot for our… We gave this program a shot for our dental clinic last year . It did turn out to be a smart move. We're seeing some nice savings on card fees. And I've got to give a shout-out to Katie there COO. Whenever we're stuck or have a question, she's there to help. The system is simple, and does what they say it will.

Excellent program Excellent program. And their customer service personnel has been extremely helpful and pleasant to work with. We were having trouble training my workers on the system, so the representative set up a call and put them through an online demo. A merchant processor has never taken the time to accomplish that for us. We started the system in September and have already saved over $30,000 in credit card processing costs.

We were processing over 1.2 million a… We were processing over 1.2 million a year in credit cards, which was costing my veterinary clinic over $30,000 a year in fees. BlueYonder’s program effectively eliminated this loss of revenue. I would recommend their processing system to any veterinary organization wanting to improve their bottom line while providing their customers multiple payment options.

We process a few million a year We process a few million a year, so the savings are substantial for my business.

Pushy sales, high cost to your clients This company will absolutely harass you to get you to sign up. After months of pressure, I spoke with them only to find out that their software simply transfers the credit card processing fee from the business to the client. Furthermore, their rate is 3.5% when our processing company only charges 1.95%. It does not work with Care Credit where the rates are higher, so no benefit there. It also does not integrate with our practice management software so whatever we would save in credit card fees would be used in staff time to run the cards in one system then manually enter into another. Not to mention creating a multistep workflow that increases the risk for human error in a busy office. I am the administrator and blocked their entire domain from being able to email me after multiple request to remove our practice from their contact list. They then started harassing my controller who also blocked them. They are now harassing my physician directly. I literally had to get my IT team to block the domain from the entire office to stop the multiple emails and confusion. They continue to call my front desk multiple times per week which means my staff is busy dealing with them rather than our patients resulting in lost revenue. Maybe someday we will get them to leave us alone....