The ease of using the kiosk was pretty… The ease of using the kiosk was pretty simple and straightforward. The dollar amount was also reasonable. I tried to make a key that was not on the list but found out after I paid ( payment always first) and was granted a refund that NEVER came. That's the only negative thing😩

OK, security concerns All went well. Biggest concern was the key data that had to be sent out ( internet) to be made. I have no idea how or IF the data is encrypted and / or sent & stored securely. Plus.... is the information DELETED without backups that could be hacked or stolen somehow. I need assurances.

Not anywhere near the service they claim to be or have They claim to be better than a locksmith and have a 100% price guarantee. Well, they weren’t either of these. The keys didn’t work, and they didn’t refund my original payment, upon initial contact. After much prodding, I’m supposed to be getting the full price back in a refund. We shall see! But for now, I don’t suggest that you use this kiosk system. As you can see, the kiosk cut isn’t anywhere near the original key.

Your machine wouldn't take my business… Your machine wouldn't take my business credit card so I had to pay with my personal card. Your location question didn't recognize my location. I recommend you do not send these review requests if they don't work. Waste of my time.

Good product but impatient customer service Good product, but very Impatient customer service. I would grade it an F if I could. Improvement is necessary !!