Customer service was quick Customer service was quick - however my lock wasn't able to be fixed and now I am down a lock. I've changed my review to 5 stars - someone has reached out and offer to send a few extra locks due to having to cut the one. Some of the best customer service I have gotten in a long time. Thank you for standing behind your product and fixing this with me!

Excellent Product and Great Service Excellent Product and Great Service We use the Davinci Lock system across all of our 5 Locations and have been impressed with how easy and effective it is. Customer service has also worked quickly to help with any issues we may have. Highly recommend!

Jasmine Caballero was phenomenal Jasmine Caballero was phenomenal. I needed her assistance in placing my orders as I was ordering locks for 3 of our locations and kept getting confused. She contacted me right away after sending an email via support and it was after hours. She eased my nerves and took care of everything for me.

The system helps cuts our staff time… The system helps cuts our staff time spent having to remove red locks. Our staff was constantly being taken of other task to remove red locks, now the customer can do so, and we are able to accomplish a lot more tasks.

Meh. The product is fine, but don't expect any loyalty or preference for size. They treat you the same if you buy 10 locks or 2500. Certainly that can be a compliment but after a few years of using their product and not feeling any loyalty isn't a great feeling. No bulk buy discount, no shipping discount, nothing, just a notice that they are adding a fee for using their app. Great news if you're small, but a real turnoff if you're trying to scale in any fashion. The locks aren't very durable. They're painted which is better than the ones I get off alibaba, but not by much. If I hadn't had someone else buy and had already paid for these then I would have cancelled the order.