Alex S
USThis was the most confusing and… This was the most confusing and frustrating moving experience. The moving subcontractor did a great job with the move itself, but the billing process through Bellhops is a nightmare. We were quoted $1100. Went over by 30 minutes. Paid $1600 and were double charged another almost $1500. Bellhops and the subcontractors have been zero help in trying to resolve the issue. We finally had to file a dispute with our card company after almost 2 weeks of back and forth. We will contract directly with a mover next time. After seeing the company reply I wanted to clarify a couple of things: 1. Our estimate was for 4 hours and actual time spent (including the movers stopping for a break) was 4.5 hours. 2. We have never received a refund after calling 3 times and have finally decided to dispute the second charge.
Tina Henderson
USOn time and got it done under 2 hrs to… On time and got it done under 2 hrs to load and unload! So pleased. Nothing damaged or broken. Will use Bellhop again!
Raela
USI booked the move 2 weeks in advance I booked the move 2 weeks in advance. The day of the move they only 3 of the 5 men showed up. Did 4 hrs of work and left. I call corporate and was 2 more men would be coming to finish the move. NO ONE showed up. I am stuck I have to be out of this house by 4/30 and now I have to move the rest of this stuff BY MYSELF!! DON'T USE THIS SORRY COMPANY.
Giles Ansley
USGreat experience all around, will book again! Kedrick and Josh were very punctual and extremely personable and professional. It made the moving day much more enjoyable! When I book bellhop in the future, I hope to have them again!
anonymous
USok experience Good moving experience with movers. However, the operations of bellhop needs some help. Hiring a third-party truck driver and separate movers makes no sense. From a consumer experience, I would prefer the truck owner and movers to be from the same company. In addition, the movers did not wrap my white fabric bed so now it's extremely dirty. I will have to pay to get it cleaned AND they chipped my concrete sidewalk.