I hired Safeway because I have a… I hired Safeway because I have a military family, and they are veteran-owned. What a mistake. From the start, there was deception. I was quoted a price of around $7000 for my move, which cost me $11,000. At the same time, the move out of my place in Boston seemed professional and smooth. When I picked a delivery window (3 days) months in advance, my furniture was nowhere to be seen. I called and called and got no legitimate answer, and then I got no answer. None whatsoever. I just stopped calling after I moved into my new place, and a Safeway representative told me to live on an air mattress. They are deceiving and dishonest. Almost one month after my delivery date, I got a call saying my furniture was coming the next day, with no notice. My furniture arrived broken. 13 pieces of furniture were broken, and I am in the dark. No one cares; there is no management. Please stay away if you want to see your belongings on the other end. They should be out of business, and more people must write about this terrible company.

Horrible movers - so much damage I had such high hopes for this company and was so incredibly disappointed. Safeway ruined thousands of dollars of our things, including water damage that they never disclosed! They lied to us about when our belongings would arrive and went so far as to give us false tracking information. Boxes arrived crushed and with holes in them. Dozens of boxes never arrived at all. The truck looked like they had thrown our items in - there was a 100+ lb. chair on top of a pile of fragile boxes. They brought clearly labeled boxes in upside down! They had put heavy boxes on top of boxes that were clearly marked with fragile items like lamps. They showed a complete disregard for our belongings. I have never had such a horrible experience with a moving company. They never apologized or even attempted to make things right.

Safeway is a high quality top tier… Safeway is a high quality top tier moving company. Customer service is exceptional as well. They will be with you till the end of your move. Ask for Scott and he will move you like it’s his own personal move.

Incompetent and dishonest company. I paid a premium for professional packing, but Safeway sent movers who packed so poorly and handled the boxes so roughly that some arrived visibly crushed, others with holes so the contents actually protruded. They destroyed all manner of contents, much of it irreplacable (family heirloom china, crystal, handmade pottery, etc.). My turntable was crushed, glass frames broken, a baking dish shattered beyond recognition, a leg torn off from a small antique table, and this does not nearly include the complete extent of the destruction and losses. The driver who made the final delivery was so horrified by the condition of the boxes ,that he took his own photos to submit to the company, telling me that he knew from the paperwork that Safeway had sent an inexperienced crew to pack. But that did not stop him from calling me from the road the day before the delivery, which after more than 3 weeks was already unconscionably late, to tell me I'd owe hundreds more if I wanted my delivery the following day because a "shuttle" transfer was required. Cash only. A complete stick up. When I called the representative who did the original estimate and had known where I was moving to, he actually laughed. Do not be taken in by a friendly and low cost assessment. I have since found out that I am not the only client to report this kind of experience with Safeway. I will be reporting them to the State Attorney General because they have not responded to any of my requests for reparations, and they have been and will continue to treat other clients just as dishonestly. Run. You can and must do better than this. 

On time delivery We were pleasantly delighted by Safeway moving outstanding service when we compared their rates and offerings to those to other, move well-know moving firms. Everything went smoothly on moving day, including the delivery to our new house!