I hired Safeway because I have a… I hired Safeway because I have a military family, and they are veteran-owned. What a mistake. From the start, there was deception. I was quoted a price of around $7000 for my move, which cost me $11,000. At the same time, the move out of my place in Boston seemed professional and smooth. When I picked a delivery window (3 days) months in advance, my furniture was nowhere to be seen. I called and called and got no legitimate answer, and then I got no answer. None whatsoever. I just stopped calling after I moved into my new place, and a Safeway representative told me to live on an air mattress. They are deceiving and dishonest. Almost one month after my delivery date, I got a call saying my furniture was coming the next day, with no notice. My furniture arrived broken. 13 pieces of furniture were broken, and I am in the dark. No one cares; there is no management. Please stay away if you want to see your belongings on the other end. They should be out of business, and more people must write about this terrible company.

Best move This was my second time having to move cross country. First time was a nightmare so I went with Safeway. They weren’t the cheapest option but my sales rep Austin made me feel comfortable and ensured me I would have a far better experience. They kept me informed throughout my whole move, customer service was great, Austin stayed in touch with me the whole time and I got my things within a reasonable time period. They didn’t rip me off on delivery. I wish I would have chosen them for my first move. You definitely get what you pay for.

Incompetent and dishonest company. I paid a premium for professional packing, but Safeway sent movers who packed so poorly and handled the boxes so roughly that some arrived visibly crushed, others with holes so the contents actually protruded. They destroyed all manner of contents, much of it irreplacable (family heirloom china, crystal, handmade pottery, etc.). My turntable was crushed, glass frames broken, a baking dish shattered beyond recognition, a leg torn off from a small antique table, and this does not nearly include the complete extent of the destruction and losses. The driver who made the final delivery was so horrified by the condition of the boxes ,that he took his own photos to submit to the company, telling me that he knew from the paperwork that Safeway had sent an inexperienced crew to pack. But that did not stop him from calling me from the road the day before the delivery, which after more than 3 weeks was already unconscionably late, to tell me I'd owe hundreds more if I wanted my delivery the following day because a "shuttle" transfer was required. Cash only. A complete stick up. When I called the representative who did the original estimate and had known where I was moving to, he actually laughed. Do not be taken in by a friendly and low cost assessment. I have since found out that I am not the only client to report this kind of experience with Safeway. I will be reporting them to the State Attorney General because they have not responded to any of my requests for reparations, and they have been and will continue to treat other clients just as dishonestly. Run. You can and must do better than this. 

This company is a scam This company is a scam. I was quoted comparable rates, but wanted to support a Veteran owned company, as I am also a Vet. The day before my movers were to pickup my household items, no one had called to confirm, I had to reach out to them we went over the manifest again, providing exact measurements of all my belongings, plus the exact number of boxes. I was then informed they wouldnt pack my tv and paintings, when i was originally told they would. After requesting to speak to a supervisor, i was told they would do it for an additional $100. When the movers arrived, they immediately said all my items were larger then what I indicated- FALSE. The movers said it would be an additional $800 or they wouldn't take my stuff. I had no options since I was leaving the next day. I was called a couple of days later for my new address and I filed a complaint. I was told a supervisor would call me THAT day to hear my grievance. No one called! When my items were to be delivered, the CONTRACTED delivery company had different policies than Safeway and it cost me an additional $150 for the delivery. I should have not let my soft heart for fellow vets cloud my financial decision making. DO NOT USE THIS MOVING COMPANY- SCAM!

They Showed up to 10 am like they said… They Showed up to 10 am like they said and worked with dedication from packing to delivery. I was impressed with how they wrapped it up flawlessly in 8 hours (including delivery time).will definitely hire them again!