I had a fantastic experience with this… I hired IVL to handle our move from Houston, Texas, to Ft. Lauderdale, FL. It was for the contents of a three-bedroom house with a garage and patio furniture. We paid IVL to professionally pack all the boxes, disassemble, and reassemble the furniture on delivery. The movers arrived on the agreed-upon date, and the delivery was done in about a week, which I expected. After working with other moving companies, I can see why International Van Lines has a good reputation. I would use them again if needed. Additionally, I'd like to thank Rick, my sales rep, and Karen, my customer service rep. Both of them were great with communication.

Positive Outcome My experience with IVL was very different than the experience I had with a moving broker years back. I was unaware that most moving brokers scam customers, and they got me. We chose IVl because they're a carrier and own and operate their trucks and movers. Additionally, I needed insurance for a high amount, and IVL could offer insurance at a reasonable cost. The move ended up going well. IVL's team showed up on the planned date, packed everything as promised, and my delivery was also performed well. All I was looking for was a good moving experience, and I found it with IVL, so they got 5 stars from me.

Operates in bad faith Trusted IVL to move our house hold goods from Louisiana to England. This company has terrible customer service annd communication. Wasn’t informed when my shipment left the port. Had to call multiple times to find out that the shipment didn’t make its original date and had been pushed back. We were not informed of possible port fees until shipment was already underway. The fees were almost hidden in the email after the signature block. After our shipment had cleared customs the contracted company could not reach our shipment until 4 days after causing us to incur extra port charges. Will have to pay almost $1000 extra in port and extra equipment fees after paying $11,000 for the move itself. Do not use this company

Straightforward & Efficient Had to relocate a state over for a better work opportunity and cut down on the cumulative expenses of the daily commute had I stayed where I was residing at. Looked up and went with International Van Lines because I had a couple items that couldn't fit altogether in my nor my friends' cars and didn't want to leave them only to repurchase something similar once at the new spot. Called them up, set the move date, they showed up in hearty spirits and got the materials down in an efficient amount of time. About an hour and fifteen minute drive out, nothing was damaged or knocked over, weather cooperated with us and the traffic was average. Appreciate everyone's work on the team, made the process much easier had I resolved with taking smaller trips back and forth, at the additional expense of having to leave or sell the other items incapable of fitting.

Awesome experience I was not expecting I can only describe my experience with this company as splendid. The drivers were extremely helpful and went out of their way to answer any questions I had. I recommend International Van Lines to anyone who seeks courteous and professional services for any of their moving needs.