WORST EXPERIENCE EVER!!! This was the WORST experience EVER! The manager James has the most unacceptable disposition and customer service I have ever experienced. I would NOT suggest 10415 Allisonville to an enemy. He's very arrogant and should NOT be in a leadership position, let alone customer service. However, I spoke with a Lauren from the home office and she gave me the assurance and confidence that my concerns would be taken care of. I look forward to hearing from a member of management regarding my concerns. Thanks again Lauren!!!

Since taken over by StorageMart from… Since taken over by StorageMart from the original owners the Office staff is not accommodating at all. Actually kinda rude! Specifically Anya or Adonia. couldn't understand her. They increased the Rent significantly almost immediately as well as added insurance automatically to your account. Even after I provided them showing coverage of insurance. She refused to give me credit. The units are older and mine always had leaves blowing through under the door and the vapor barrier is sagging from the ceiling. Not to mention the door was very difficult to raise and the locks they make you pay for are challenging to use. A little WD40 for the doors and locks would make a huge difference. It doesn't seem like any improvements to the units are underway. Good Luck!

I have been renting from storage mart… I have been renting from storage mart for about 7 years and I have never had the experience that I have had since Lori took over managing this store she is amazing to work with. If you are in need of a storage please go see Lori she will take care of you.

More CCTV Required. What went wrong was I had items stolen from my storage unit. Security needs to be fixed as not much CCTV only on access and egress points such as entrances, Loading Bay and Lifts. This leaves storage unit corridors and fire exits exposed. Storage units need to be made more secure either by further CCTV installed or ensuring storage units can’t be accessed from above. I have photo evidence to prove this.

The rates advertised are misleading The rates advertised are misleading. Online a 10x10 unit in Indianapolis is between $65.00 and $85.00 per month. I finally left Storage Mart. My rate on a 10x10 when I surrendered the space was $250.00 per month. I spoke with another customer in the parking lot that was leaving for the exact same reason.