No Follow Up
GB7/15/20 Pickup MD to TX move MD to TX Move - All my belongings finally arrived on 8/15 & 8/21/20 with minimal damages. To my surprise! the owner of Keystone reached out to me through a conference call with the third-party moving company to rectify my relocation drama. His action is evidence he has intrigue. We settled on a compromise and I am greatly satisfied with the compensation. However, if you want 5-Star ratings, partner with 5-Star moving companies and hire 5-Star employees like Christina. From day 1, she provided me with accurate details and followed-up, but she can’t do EVERYTHING solo. So when you use this company, ask for her so paperwork can be done correctly. 7/15/20 Pickup MD to TX move 8/2/20 No furniture, its been 7days NO REPLY/CONTACT from Keystone, and no return emails. We agreed to 7/28/20 delivery date - no show or communication. MIA day of move. 3rd party moving company arrived a day late after calling ahead to be there. Moving company box truck had no company name on sides of truck just plain white box with a name on front top. 2 movers kept removing mask inside my home. What could I do day of move?. Keystone contact me 4 days after Pickup with concern, yet no follow up. They got me for $400 + $140 + $1100 and all my personal belongings. A COSTLY MISTAKE!!!!!
Andrea Eric
GBDefiantly recommended! From the moment they arrived they were professional, experienced, courteous, thoughtful, efficient, and quick! My belongings were packed and ready to go so can't comment about that. I didn't feel like I needed to watch over them which put me at ease. I would highly recommend this company to anyone moving and if we need to move again we will be using Keystone Moving Group!
William M. Sr.
GBThis was my third time moving This was my third time moving. They did a great job. As good as the last company I used which I also gave 5 Stars. Great packing, on time delivery, great communication. I recommend Keystone, they're a great company.
Justin
AUVery pleased with the overall service-… Very pleased with the overall service- movers were friendly and efficient, they did a great job with both the packing and handling of furniture. We definitely recommend it.
Gretchen Childress
BDMickey and team were extra careful with… Mickey and team were extra careful with all my furniture and boxes. And completed the job in a timely manner with no mishaps. I would definitely use them again and highly recommended them. Very professional company.