Pleased with the communication and service So professional and the communication between the customer service ladies was on point throughout all points of my move. I was told in the beginning to read all of my emails so i can stay prepared. It gave me insight on my delivery and what to expect and prepare for. Honestly they gave me very helpful information verbally but also made sure I fully knew everything and made me extremely comfortable. I love supporting small businesses and was really lucky to have used Keystone. There were a few things that came up during my pickup but they made sure to help me realize what i was paying for, and if i did have any issues I just contacted customer service and they were right on top of it communicating with the movers. Will be recommending for sure.

Not worth the cheap "quote"..very late, overcharged, horrible service. Found via a moving quote website. They actively pursued business and seemed transparent enough, delivering the cheapest price. Day of move, showed up half a day late after telling me on the phone they were "down the street, turning on our road" hours before. Up charged us 35% on the initial pack from pick up. That’s how they do business based on reviews from multiple sites. Broad or bad quote upfront, then they pack a rented Budget truck with hired hands day of, over charging based on how they pack. Gives them flexibility to play with dimensions of a truck and pack to upcharge. Delivery WAS AWFUL. I have moved more times than I can count in my past military days and have worked with tons of companies nationally and globally. This was a distance of 6 hours...they ghosted my phone calls majority of time. Eventually when I would get someone on the phone, they would promise next day delivery...this continued for nearly two weeks!!Plenty of excuses as to why they didn’t deliver on multiple promised dates (driver sick, driver didn't wake up, slow commute, transport issues, family issues etc). I almost filed a report for lost/stolen goods. Delivery showed up 14 days later for what should have been easily delivered in 1-2 days...6-hour commute?! Showed up and threatened to not deliver property if not paid up front (without proving they were even delivering our stuff). Very unprofessional. Rude. Made a mess of our bathroom when leaving.. Lots of damage on our furniture, which a claim is being filed. But knowing them..probably won’t get back $1 dollar. Lesson learned, don’t try to save money. Hire a nationally recognized, branded, 100% insured moving company with a legitimate reputable name.

They are my heroes I moved last week with this company for two reasons. First off my parents moved several times and hired them. Every time they were pleased with great service. Also I've noticed they take great care of all the things and they do a great job with packaging and wrapping. I have no complaints for this company and would like to recommend it.

Defiantly recommended! From the moment they arrived they were professional, experienced, courteous, thoughtful, efficient, and quick! My belongings were packed and ready to go so can't comment about that. I didn't feel like I needed to watch over them which put me at ease. I would highly recommend this company to anyone moving and if we need to move again we will be using Keystone Moving Group!

This was my third time moving This was my third time moving. They did a great job. As good as the last company I used which I also gave 5 Stars. Great packing, on time delivery, great communication. I recommend Keystone, they're a great company.