Eva Jones
DEVery impressed with the work I really can't say enough good things about our move with this company. Moving can be so stressful and I've definitely had my share of bad experiences with movers, but I would recommend this company 100 times over. They were so easy to schedule and so responsive to questions. I felt the price they quoted us was fair and they completely kept to it - nothing hidden was added in later! The actual move could not have gone smoother - the movers were on time, friendly, so careful and SO FAST. Nothing was broken or even slightly damaged!! Thank you for making our move so stress free!
Rick Riley
GBNot worth the cheap "quote"..very late, overcharged, horrible service. Found via a moving quote website. They actively pursued business and seemed transparent enough, delivering the cheapest price. Day of move, showed up half a day late after telling me on the phone they were "down the street, turning on our road" hours before. Up charged us 35% on the initial pack from pick up. That’s how they do business based on reviews from multiple sites. Broad or bad quote upfront, then they pack a rented Budget truck with hired hands day of, over charging based on how they pack. Gives them flexibility to play with dimensions of a truck and pack to upcharge. Delivery WAS AWFUL. I have moved more times than I can count in my past military days and have worked with tons of companies nationally and globally. This was a distance of 6 hours...they ghosted my phone calls majority of time. Eventually when I would get someone on the phone, they would promise next day delivery...this continued for nearly two weeks!!Plenty of excuses as to why they didn’t deliver on multiple promised dates (driver sick, driver didn't wake up, slow commute, transport issues, family issues etc). I almost filed a report for lost/stolen goods. Delivery showed up 14 days later for what should have been easily delivered in 1-2 days...6-hour commute?! Showed up and threatened to not deliver property if not paid up front (without proving they were even delivering our stuff). Very unprofessional. Rude. Made a mess of our bathroom when leaving.. Lots of damage on our furniture, which a claim is being filed. But knowing them..probably won’t get back $1 dollar. Lesson learned, don’t try to save money. Hire a nationally recognized, branded, 100% insured moving company with a legitimate reputable name.
Alexandra Talkington
GBPleased with the communication and service So professional and the communication between the customer service ladies was on point throughout all points of my move. I was told in the beginning to read all of my emails so i can stay prepared. It gave me insight on my delivery and what to expect and prepare for. Honestly they gave me very helpful information verbally but also made sure I fully knew everything and made me extremely comfortable. I love supporting small businesses and was really lucky to have used Keystone. There were a few things that came up during my pickup but they made sure to help me realize what i was paying for, and if i did have any issues I just contacted customer service and they were right on top of it communicating with the movers. Will be recommending for sure.
Pete Almeida
GBHappy with everything Last month I moved from Los Angeles to Miami for a job offer paying more than my previous job. This was the first time I actually researched moving companies myself. Some of the people I spoke with were just plain rude and bashed other companies claiming their's was the end all be all. I ended up going with Keystone because they actually showed me who they were. The movers were really friendly and worked diligently to get things loaded because I was closing on the my property in LA by the end of the day. Nothing was damaged and they stuck with their original price despite other companies telling me they would price gouge me. I'll be using them again in the near future for a possible move.
Juan
GBNice move I want to share the experience that my family and I had with this company. Their service was outstanding, it was a difficult move including large and heavy furniture, however everything ran smoothly, nothing got damaged. 100% recommended fast and reliable service.