Eva Jones
DEVery impressed with the work I really can't say enough good things about our move with this company. Moving can be so stressful and I've definitely had my share of bad experiences with movers, but I would recommend this company 100 times over. They were so easy to schedule and so responsive to questions. I felt the price they quoted us was fair and they completely kept to it - nothing hidden was added in later! The actual move could not have gone smoother - the movers were on time, friendly, so careful and SO FAST. Nothing was broken or even slightly damaged!! Thank you for making our move so stress free!
No Follow Up
GB7/15/20 Pickup MD to TX move MD to TX Move - All my belongings finally arrived on 8/15 & 8/21/20 with minimal damages. To my surprise! the owner of Keystone reached out to me through a conference call with the third-party moving company to rectify my relocation drama. His action is evidence he has intrigue. We settled on a compromise and I am greatly satisfied with the compensation. However, if you want 5-Star ratings, partner with 5-Star moving companies and hire 5-Star employees like Christina. From day 1, she provided me with accurate details and followed-up, but she can’t do EVERYTHING solo. So when you use this company, ask for her so paperwork can be done correctly. 7/15/20 Pickup MD to TX move 8/2/20 No furniture, its been 7days NO REPLY/CONTACT from Keystone, and no return emails. We agreed to 7/28/20 delivery date - no show or communication. MIA day of move. 3rd party moving company arrived a day late after calling ahead to be there. Moving company box truck had no company name on sides of truck just plain white box with a name on front top. 2 movers kept removing mask inside my home. What could I do day of move?. Keystone contact me 4 days after Pickup with concern, yet no follow up. They got me for $400 + $140 + $1100 and all my personal belongings. A COSTLY MISTAKE!!!!!
Detroit Gee_Q
GBDO NOT HIRE THEM This company purposely gave us an inaccurate quote. So here’s the scheme. They’ll give you a cheap quote no matter how many items you tell them you’re moving. Once you accept their quote they’ll instantly need a deposit which is usually half of the quote ( the other half is due upon delivery) the catch is once the movers arrive your initial quote will be about 3-4K lower than your actual TOTAL moving cost. Once the shock of the cost increase wears off you have two options. 1) pay the inflated price 2) cancel the move and lose your deposit. Be warned they don’t care after they get your money for the deposit and your move will cost thousands more than the quote
Andrea Eric
GBDefiantly recommended! From the moment they arrived they were professional, experienced, courteous, thoughtful, efficient, and quick! My belongings were packed and ready to go so can't comment about that. I didn't feel like I needed to watch over them which put me at ease. I would highly recommend this company to anyone moving and if we need to move again we will be using Keystone Moving Group!
Martina Hall
GBThe absolute BEST The absolute BEST, hassle-Free, moving company. It was an abosulte pleasure working with this team from first email to when they walked out of my new apartment. Would absolutely recommend. Their prices are unbeatable and their service is above and beyond!