Keith Calderon
GBThey are my heroes I moved last week with this company for two reasons. First off my parents moved several times and hired them. Every time they were pleased with great service. Also I've noticed they take great care of all the things and they do a great job with packaging and wrapping. I have no complaints for this company and would like to recommend it.
Andrea Eric
GBDefiantly recommended! From the moment they arrived they were professional, experienced, courteous, thoughtful, efficient, and quick! My belongings were packed and ready to go so can't comment about that. I didn't feel like I needed to watch over them which put me at ease. I would highly recommend this company to anyone moving and if we need to move again we will be using Keystone Moving Group!
Stephanie Barrett
GBAbsolutely the worst company ever!! Absolutely the worst company ever!!! The person I originally talked to was so nice and gave me a really good deal so I signed the estimate and planned my move accordingly as time got closer they called and we updated everything and I had to put more money down.. ok. So I kept them updated on my move and when I needed them to be there and they reassured me they would be at my house when I needed them to be. They asked for a 3 day window which I gave them and they didn’t show up at all or call so after the 3rd day I called and asked where they were. I got a call back an hour later and was told the moving truck was in a car accident and they wouldn’t be able to come move me for another 7-10 business days!!!!!! I said that’s not acceptable because I need to be in another state in 4 days so I needed to be moved out of my house that day or the latest the next. Mind you this is already after the 3 day window they requested! I told them if they could not move me in a timely manner to refund me my money which of course they refused to do!!! I will never recommend this company!!!!
No Follow Up
GB7/15/20 Pickup MD to TX move MD to TX Move - All my belongings finally arrived on 8/15 & 8/21/20 with minimal damages. To my surprise! the owner of Keystone reached out to me through a conference call with the third-party moving company to rectify my relocation drama. His action is evidence he has intrigue. We settled on a compromise and I am greatly satisfied with the compensation. However, if you want 5-Star ratings, partner with 5-Star moving companies and hire 5-Star employees like Christina. From day 1, she provided me with accurate details and followed-up, but she can’t do EVERYTHING solo. So when you use this company, ask for her so paperwork can be done correctly. 7/15/20 Pickup MD to TX move 8/2/20 No furniture, its been 7days NO REPLY/CONTACT from Keystone, and no return emails. We agreed to 7/28/20 delivery date - no show or communication. MIA day of move. 3rd party moving company arrived a day late after calling ahead to be there. Moving company box truck had no company name on sides of truck just plain white box with a name on front top. 2 movers kept removing mask inside my home. What could I do day of move?. Keystone contact me 4 days after Pickup with concern, yet no follow up. They got me for $400 + $140 + $1100 and all my personal belongings. A COSTLY MISTAKE!!!!!
Aisle Hunch
PKOutstanding services.. I had a very good experience with this company. Frank was the head mover and was accompanied by two more folks. The move was done very fast and without any damage. I recommend it!