7/15/20 Pickup MD to TX move MD to TX Move - All my belongings finally arrived on 8/15 & 8/21/20 with minimal damages. To my surprise! the owner of Keystone reached out to me through a conference call with the third-party moving company to rectify my relocation drama. His action is evidence he has intrigue. We settled on a compromise and I am greatly satisfied with the compensation. However, if you want 5-Star ratings, partner with 5-Star moving companies and hire 5-Star employees like Christina. From day 1, she provided me with accurate details and followed-up, but she can’t do EVERYTHING solo. So when you use this company, ask for her so paperwork can be done correctly. 7/15/20 Pickup MD to TX move 8/2/20 No furniture, its been 7days NO REPLY/CONTACT from Keystone, and no return emails. We agreed to 7/28/20 delivery date - no show or communication. MIA day of move. 3rd party moving company arrived a day late after calling ahead to be there. Moving company box truck had no company name on sides of truck just plain white box with a name on front top. 2 movers kept removing mask inside my home. What could I do day of move?. Keystone contact me 4 days after Pickup with concern, yet no follow up. They got me for $400 + $140 + $1100 and all my personal belongings. A COSTLY MISTAKE!!!!!

DO NOT HIRE THEM This company purposely gave us an inaccurate quote. So here’s the scheme. They’ll give you a cheap quote no matter how many items you tell them you’re moving. Once you accept their quote they’ll instantly need a deposit which is usually half of the quote ( the other half is due upon delivery) the catch is once the movers arrive your initial quote will be about 3-4K lower than your actual TOTAL moving cost. Once the shock of the cost increase wears off you have two options. 1) pay the inflated price 2) cancel the move and lose your deposit. Be warned they don’t care after they get your money for the deposit and your move will cost thousands more than the quote

Nice move I want to share the experience that my family and I had with this company. Their service was outstanding, it was a difficult move including large and heavy furniture, however everything ran smoothly, nothing got damaged. 100% recommended fast and reliable service.

Pleased with the communication and service So professional and the communication between the customer service ladies was on point throughout all points of my move. I was told in the beginning to read all of my emails so i can stay prepared. It gave me insight on my delivery and what to expect and prepare for. Honestly they gave me very helpful information verbally but also made sure I fully knew everything and made me extremely comfortable. I love supporting small businesses and was really lucky to have used Keystone. There were a few things that came up during my pickup but they made sure to help me realize what i was paying for, and if i did have any issues I just contacted customer service and they were right on top of it communicating with the movers. Will be recommending for sure.

They are my heroes I moved last week with this company for two reasons. First off my parents moved several times and hired them. Every time they were pleased with great service. Also I've noticed they take great care of all the things and they do a great job with packaging and wrapping. I have no complaints for this company and would like to recommend it.