Their communication won us over. I read tons of nightmare experiences from other International shippers and was nervous about booking. Called them and asked a ton of questions. Spoke to them for at least 20 minutes on the first call. I also had them email me everything we discussed over the phone so it could be written for reference. A week went by them we moved forward with their service. Once everything was unpacked at the other end and arranged, I saw nothing was lost or broken. Huge relief. They turned out to be great movers.

Make sure you understand all the charges before you sign I used this company to ship my household goods from two different locations in California – Long Beach in Southern Cal and Oakland in the Bay Area -- to my home in Scotland. The people who did the actual moving were great, both in California and in Scotland. They worked quickly, efficiently and cheerfully. The staff who were organizing the move from LA were also generally responsive, answered phone calls and emails quickly, seemed knowledgeable about the logistics. However, there was one big negative. They gave me a quote which they told me included everything except, and I’m quoting from an email here: "any that come from a customs hold inspections and fees from port that happen when you missed the boat it was supposed to be loaded on." I wasn’t quite sure exactly what that meant, but in phone calls the agent reassured me that the only likely addition would be due to delays from UK customs. From my communications with HMRC, I wasn’t concerned that this would be a problem – and it wasn’t. I paid the full amount in advance, which I guess is standard practice. It was quite a lot more than I had been quoted by a competing shipper, but based on excellent reviews I had seen I went ahead and paid up, expecting premium service for a premium price. The shipping took longer than they had initially expected, but with the disruption in container shipping at both ports (origin and destination) this wasn’t a big surprise. What was a surprise is when I was told by the shippers at the Scotland end, Doree Bonner, that I would have to pay more than three thousand dollars beyond what I had already paid, for a bunch of additional charges that hadn’t been included in the initial quote by Ilovemoving.com. I called the Los Angeles agent, quoting him his own email (noted above), and he said he would go to his manager. But the next day he told me his manager had said they could do nothing. There was absolutely no give on their part, not a single dollar. Just a kind of apologetic shrug. (There was no give from Doree Bonner in Scotland either, just an email saying if I didn't pay they couldn't deliver). The main point is, the additional charges were not unforeseeable. They included, for example, a UK Port Congestion charge, and a Driver retention fee charged at the receiving end. While these were the result of the unusual disruption in shipping logistics because of the pandemic and a driver shortage because of Brexit, they were also both in effect at the time Ilovemoving gave me the quote. They could have been disclosed to me at the beginning, and I would have taken it into account when weighing which shipper to use. There were other charges which resulted from what they called a “long carry” – ie that the receiving shippers considered they could not deliver a 40-foot container from the port to my new home and would have to store the goods in their own warehouse and use smaller trucks to deliver the goods. Again, I had fully disclosed the address at which the goods were to be delivered, and they could easily have determined these charges at the beginning. There’s not much you can do when the shipping company has possession of all your worldly goods. You either pay up, or they hold your stuff (and probably liquidate it in order to get paid). Bottom line: I had to pay more than three thousand dollars in charges which should have been disclosed to me at the time I was weighing competing bids. The headline on this company's home page says: GUARANTEED PRICES FOR INTERNATIONAL MOVING. NO HIDDEN FEES OR SURPRISES! That simply isn't true. This company is either incompetent (not fully investigating or disclosing possible additional charges) or dishonest. I give them two stars because at least the guys who did the actual packing, lifting and delivering were good. But if you're considering using them, bear in mind that their quote is not to be relied on. Update: The company reached out to me after this review was published. The person who corresponded with me was pleasant and responsive. The company has refunded me a portion of the extra charges I hadn't expected to pay, under a settlement agreement which prevents me from disclosing details. Obviously, it would have been nicer had they offered to compromise when I initially complained rather than after a negative review was published, but still one must give them credit, and as a result I have upgraded the rating from two stars to three.

from complex to simple Moving to London felt crazy complicated. Once we hired I Love International. The move got pretty simple. We left everything up to them, gave them our full trust and they really delivered. They helped us pack, gave us realistic times on arrival and kept us updated while everything was on its way.

Terrible experience with I Love… Terrible experience with I Love International Moving. Lost items, damaged goods, and poor customer service. Avoid at all costs.

USA to New Zealand First International Move (USA to New Zealand) and it was a great experience. They did our quote and scheduled our move in less than a week, took care of all paperwork, reasonably priced and continued to communicate with us every step of the way. Our belongings were delivered in the same condition as on pick up; like they never left the house. The movers and customer service went above and beyond in helping us through any issues that arose. Great service overall.