A terrible experience - but they took action A friend used ILM and was very happy with them. For me, it was the worst experience I ever had with a company. The question for you, if you are planning to hire them, is: what is the norm for this company? First, their price for a move from Washington, DC to Netherlands was very high. I could not find a lower one, and went with it. My neighbor then found another company that did the same move (to Barcelona, which is further) for 6k less, and did not have all the problems I had. So, don’t be me and get your quotes!! On the day of the move, movers came on time and worked well. The move was supposed to be completed in two days, but at 9AM on the following, I got a text message from the mover informing me that they would arrive at 11AM. They showed up at 1PM, and the foreman was in an evident state of anxiety and distress, telling me there was no way they could finish that day. I called the agent of ILM, who was surprised to learn about the lateness. The foreman then got really angry at me and told me that I should not have called the company, and that was only going to make things worse. It sounded like a threat to me. He said that someone had sent him somewhere else at 6AM despite the fact that he was scheduled to be at our house. That a co-worker had COVID. That he did not know there was a piano, though it was clearly marked in the packing list. He and the others started literally throwing stuff in boxes without any evident care. I repeated clearly to the foreman what I had told the agent already. We had a set of plates and trays made by my wife’s grandmother, who is now deceased, that mattered to us more than anything else in the world. She was a renowned artist who even came to Washington for an exhibition. My wife and I told him many times that he should pack things carefully, but he was extremely nervous and rude. I could see that he was packing things in a very unsafe way, and called the agent to plead with the company to give them more time to do things well. But the foreman got even more stressed and aggressive when he got a second call from the company. They worked until 8pm, which means 14 hours straight between the two jobs, but could not finish. They had to come back a third day, which caused a big problem to me as I had a tenant scheduled to move in and needed to clean the house. They again packed furiously and with no regard, because they were again double-booked and probably exhausted. In their hurry they left behind a ton of things and the day after the agent agreed to send the workers to pick them up at the temporary address where I had moved. The foreman went to the old address and became hysterical, accusing my wife to send him to the wrong address out of spite and telling her she had to take the boxes herself to him. Once again, the agent intervened and 2 hours later an angry foreman showed up to pick up the box. The container was 3 weeks late, which I am ready to give them a pass on, given the chaos the shipping world is in. But they only informed me five days before delivery of this delay, which again caused a lot of inconvenience. At delivery, we found out the extent of the horror. The company here in NL, Transpack, was the opposite of ILM. They sent six guys, hard workers and in a good mood and willing to help. When they opened the boxes with plates, they called me and told me to take a picture, warning me that a lot would be broken inside. They said they have NEVER seen anything like that. In fact, 70% of the collection of our beloved plates was shattered. Entirely shattered. Dining table was dented, as if something had fallen on it. They placed a sticker on our leather bed with my name on it, ruining the leather. The screws of several pieces of furniture were lost and I had to go buy new ones. And more. I called the agent, who was mortified. He said this never happens to them, management is very concerned, and they will do everything to rectify. He said to send him, not to the insurance company, the claim, so they could amend things themselves. Two weeks passed, and then a low-level employee wrote to me that they have forwarded my claim to the insurance, but that only a small portion of the damages will likely be paid. I did not expect any better. I may be the outlier here, but if I were you I would look elsewhere. In my experience, this company overcharges, double-books their employees forcing them to work extremely long hours and has no safety standards for the way they pack things. UPDATE: The company recognized its mistakes, apologized and provided an amount of compensation that I requested (basically the deductible the insurance company had subtracted). It does not make the experience go away, but it does give me confidence that perhaps this was a one-off and that I just happened to be very unlucky. I always appreciate people and companies that take responsibility

Make sure you understand all the charges before you sign I used this company to ship my household goods from two different locations in California – Long Beach in Southern Cal and Oakland in the Bay Area -- to my home in Scotland. The people who did the actual moving were great, both in California and in Scotland. They worked quickly, efficiently and cheerfully. The staff who were organizing the move from LA were also generally responsive, answered phone calls and emails quickly, seemed knowledgeable about the logistics. However, there was one big negative. They gave me a quote which they told me included everything except, and I’m quoting from an email here: "any that come from a customs hold inspections and fees from port that happen when you missed the boat it was supposed to be loaded on." I wasn’t quite sure exactly what that meant, but in phone calls the agent reassured me that the only likely addition would be due to delays from UK customs. From my communications with HMRC, I wasn’t concerned that this would be a problem – and it wasn’t. I paid the full amount in advance, which I guess is standard practice. It was quite a lot more than I had been quoted by a competing shipper, but based on excellent reviews I had seen I went ahead and paid up, expecting premium service for a premium price. The shipping took longer than they had initially expected, but with the disruption in container shipping at both ports (origin and destination) this wasn’t a big surprise. What was a surprise is when I was told by the shippers at the Scotland end, Doree Bonner, that I would have to pay more than three thousand dollars beyond what I had already paid, for a bunch of additional charges that hadn’t been included in the initial quote by Ilovemoving.com. I called the Los Angeles agent, quoting him his own email (noted above), and he said he would go to his manager. But the next day he told me his manager had said they could do nothing. There was absolutely no give on their part, not a single dollar. Just a kind of apologetic shrug. (There was no give from Doree Bonner in Scotland either, just an email saying if I didn't pay they couldn't deliver). The main point is, the additional charges were not unforeseeable. They included, for example, a UK Port Congestion charge, and a Driver retention fee charged at the receiving end. While these were the result of the unusual disruption in shipping logistics because of the pandemic and a driver shortage because of Brexit, they were also both in effect at the time Ilovemoving gave me the quote. They could have been disclosed to me at the beginning, and I would have taken it into account when weighing which shipper to use. There were other charges which resulted from what they called a “long carry” – ie that the receiving shippers considered they could not deliver a 40-foot container from the port to my new home and would have to store the goods in their own warehouse and use smaller trucks to deliver the goods. Again, I had fully disclosed the address at which the goods were to be delivered, and they could easily have determined these charges at the beginning. There’s not much you can do when the shipping company has possession of all your worldly goods. You either pay up, or they hold your stuff (and probably liquidate it in order to get paid). Bottom line: I had to pay more than three thousand dollars in charges which should have been disclosed to me at the time I was weighing competing bids. The headline on this company's home page says: GUARANTEED PRICES FOR INTERNATIONAL MOVING. NO HIDDEN FEES OR SURPRISES! That simply isn't true. This company is either incompetent (not fully investigating or disclosing possible additional charges) or dishonest. I give them two stars because at least the guys who did the actual packing, lifting and delivering were good. But if you're considering using them, bear in mind that their quote is not to be relied on. Update: The company reached out to me after this review was published. The person who corresponded with me was pleasant and responsive. The company has refunded me a portion of the extra charges I hadn't expected to pay, under a settlement agreement which prevents me from disclosing details. Obviously, it would have been nicer had they offered to compromise when I initially complained rather than after a negative review was published, but still one must give them credit, and as a result I have upgraded the rating from two stars to three.

Great Team What immediately made this company stick out form the rest is their different price options. Everywhere else I contacted it was a take it or leave it price. With this business they had a few different options which gave the price some flexibility. Recapping our move we worked with two sets of movers at both ends. The first was in San Jose and the second was in Quebec City. The Quebec movers were more of partnership company that I love international set up for our move. Regardless they were very good and outgoing when we met them. We price settled on was paid upfront and it was fairly reasonable for all the labor and organization they brought to the table. Customer service was friendly throughout the move. A month later and everything arrived just how it left. Thanks.

Montreal The crew did a great job with packing and handling my furniture. Movers arrived when scheduled (a little early actually). Nothing turned up lost, broken or anything of that nature. Very happy I found this crew because its honestly slim pickens when it comes to a moving company with experience in international shipping. Most options I came were with companies that seemed to have limited experience. The alternate moving team in Montreal was just as good as the team in Los Angeles. If I had to nitpick about anything I'd say their pricing is a bit high but it's not surprising because their service is top notch. Pretty proud that I found these guys in the mix of all the other mediocre companies out there.

Great Company! My Son got accepted an for over seas study program. They did not have dorms unfortunately but offered affordable living arrangements. I shipped his bed frame, mattress, and about 5 boxes of his stuff with I love International. They were understanding about me being very considered for the safety of his things as well as getting it to his new place and the unpacking process. They helped my Son unpack when it arrived and were very helpful over the phone. The staff made this place!