Unprofessional, not trustworthy Where to begin ? Estimator on first visit was ver professional, thorough, but thats where it stops. Driver / Team Leader could not be trusted. He marked most of our high value items as DAMAGED on packing date. Problem was they were NOT damaged. He seemed to want to protect himself if the items WERE damaged in transit. The description of items on packing was not brought to our attention, thus we did not catch the high value items that were not described correctly. This caused problems with high value items that WERE damaged in transit. Documentation is poor. Customer gets 4th or 5th copy which is illegible Delivery crew inexperienced, sloppy, unprofessional. Seemingly these were temporary employees who were poorly trained. One clogged a toilet at our new condo and said nothing about it. Disgusting !

I have moved 12 times in my life, and United is the worst I have moved 12 times in my life, and United through Mesa Moving and Storage my worst experience ever. Their customer service was insensitive, and arrogant. They lost items in transit, and did permanent damage to some of our items. While they were able to repair some items, the items they were unable to repair should have been paid for through insurance. Instead they gave us a measly $575, where they should have provided nearly $5000 for the items that they lost and count not repair. The United insurance department could not have cared less, and did all they could to properly compensate us, even when I offered a settlement of less than half of what we were owed. I would not recommend United Van lines to anyone, as they are careless, and do all they can to avoid reimbursing you for damaged or lost items. They will also do all that they can to refute bad reviews, but I can assure you that my experience was quite distasteful and sad.

Asked for me information and told go elsewhere Submitted for an online quote and heard back from Joani Jones associated with them via Armstrong Relocation Company a United Van Lines company. She asked me specific questions about my move. I answered with a short list of items and weights. I got an immediate response letting me know to search elsewhere to get my questions answered and a quote. She received my contact information through the quote process and I responded to her questions to get a quote. This was bizarre. My only assumption is that she felt this wasn’t worth her time since it was ten large items cross-country. That’s fine, forward the request or provide that information. But to tell me to redo the process I already did to get a quote is extremely messed up.

I Ican only you about my recent move with United I can only tell you about my recent experience with United. I had a few furniture pieces damaged which they did repair. Problem came with a nearly new vacuum which they agreed to repair. Their driver, who was in chargh kept telling me the repair shop was waiting for parts, but then told me that I had purposely given them "a piece of junk" that could not be repaired and I was just trying to get more cash from them. Stay away is my advice

United Van Lines is the WORST movers I… United Van Lines is the WORST movers I have ever used...and I have used many movers previously. They did so much damage...they are reckless movers. They use freelance subcontractors and there is no one overseeing the movers...it is basically a free for all! AND...if you try to claim anything, as far as damages they make it so difficult and make it your problem...not sure why they charge you for insurance when they make it impossible to make it a claim.....STAY AWAY FROM UNITED VAN LINES