Big scam they were supposed to move our… Big scam they were supposed to move our item from Maryland to Utah we paid they took our money and items and they went silent

Stay VERY FAR Away from these guys I contacted GHL to move my deceased mother's property from California to Maryland. In the beginning they were very attentive. They presented a very attentive and pleasant scenario, told me that they only used a select few licensed and bonded carriers, and would be with me every step of the way. I agreed to pay more for their services because of all the brokers I contacted they had the best rating on the US DOT FMCSA website with no complaints. That was where the good service ended. After I paid the deposit, I got very little service. I had to constantly call them to determine if my scheduled pick up date was still happening and as it was, the pick up was a day late. I expected a regular moving company to show up with a truck. What showed up was a beat up used U-Haul box van. There were 2 guys, one of which spoke only Russian, and the other a little English. Right off the bat, they told me that the volume I was quoted, 300 cubic feet was not enough despite having very meticulously listed all the items we were shipping to GHL. He want me to pay, UP FRONT, for an additional 500 CuFt at $4.70 / CuFT, an additional $1175 in cash for the up front half of the cost, (the remaining 50% upon delivery). I jumped on the phone to GHL and they rudely told me that the volume quotation was based on a very inaccurate DOT website, and that it had only been an estimate and that I should have expected to incur 262% increase in cost. While on the phone, that guy left. About 2 hours later, another beat up truck shows up, with 2 more guys who managed to cram my mothers possessions into 450 CuFt, so it only cost me an additional $352, but then they tried to shake me down for the $350 transfer cost because they didn't bring the 18-wheeler. I refuse to pay that. By that time, GHL was not taking my calls on any phone number. That was May 21, 2021. Then my real problems began. I had to wait until the end of July before I got my shipment. I called every few days, and most of the time GHL didn't answer, and when they did they either lied to me, saying the shipment was on the way, or that it would be delivered this week. I spent over $400 on a storage unit a month earlier than I needed to because they lied. Finally, sick of their lies, I contacted the FCMSA and filed a complaint only to find out that the FCMSA isn't about consumer protection, but only motor carrier safety, so NO HELP AT ALL. I tracked down the actual company that picked up my goods and started calling them every other day and was also lied to. They would say my shipment was being loaded today, or on the road but the truck broke down, or would be there on Saturday. They stories was always different, always conflicted with the previous one, and was always a lie. I contacted the California Bureau of Household Goods and Services about the carrier only to find out that they had only applied for their license the day before they picked up my shipment and was neither licensed or bonded despite the assurances from GHL. I contacted the Florida Dept of Consumer affairs for help only to find out that they couldn't help and that even IF I got a judgement in a FL small claims court, I'd never collect for the same reason OJ Simpson never had to pay. It wasn't until I called the FBI and filed a complaint about stolen property and then told the carrier, that I was suing them for Interstate Piracy that they finally got my shipment on a truck. But not a moving truck, just a common carrier whose guy was not at all careful. My goods were packed haphazardly and many items were damaged, but because of the length of time had passed since my original contract with GHL, I was unable to file a claim so I cannot get any help. Bottom line is Global Home Logistics is NOT AT ALL set up to provide any services across the country. They took my money up front and then washed their hands of my shipment. They did ABSOLUTELY NOTHING to assist me in getting my shipment delivered and often lied to me about the status. I spent thousands of dollars and hundreds of hours of my own time. I would have been far better off renting a 1-way U-Haul and driving my inheritance across the country myself. DO NOT USE this company unless you truly enjoy strife, anxiety, pain and heartbreak. Late breaking news: The company in Los Angeles CA that GHL hired and who had only applied for a license to be a Household Goods mover in CA, was denied a license in October 2021, less than 5 months after they applied, thus proving that GHL lied to me when they said they only hired Licensed and Bonded carriers. This company was NEVER licensed, ever!

Absolutely bad service Absolutely bad service. First of all, they don't update you with any information of the pick-up. In my case, they did not tell me when the driver would contact me for the pick-up. I kept calling them asking when the driver would contact me- then they say that I'd be contacted anywhere between 11am and 3pm on the day of pick-up. The driver contacted at 10 am that he'd come for the pick up at 11 am and would charge me $150 extra for every hour that he has to wait. The pickup was done on 27 of February 2021 and the delivery start date was scheduled on 5th of March 2021. And I've not received the delivery yet until April 01, 2021 which is today. The customer care is not much of a help. They wouldn't give me any information about the delivery. They are rude at times. Exhausted with their disappointing service. Never thought that moving my household items to another state would be so horrifying. There is nothing called customer satisfaction.

Finally the first move that actually went smooth I detest movers based on many past experiences. Did some research then Global Home Logistics came up in conversation with my neighbor. Was able to reach the reps when I needed anything. The moving experience was fine. I had no issues and my sales rep Brooke was great!

Broker not the company Again my contact was Harrison. I had no problem setting up delivery. They came videoed my household goods and told me I had more sq. footage than estimated. It was going to cost more. I said ok, it was only 250 sqft. more. I had to sign a new contract. This is where I discovered that they had subcontracted out my job to another moving company, even though I specifically asked Harrison if they were going to do that and was told no. I had to resign a 30 page contract over my phone. Needless to say, I found out at the time I called to set up delivery. Storage was $1.00 per sqft a month. Much more than I was initially quoted. Now I'm on the hook for an additional $3k. and don't get me started about the subcontractor company.