customer
GBNo customer service.. no help These folks contract with ..in my case...people who have questionable business practices and no customer interest. My folks arrived 7 hours late for pickup, never gave me paperwork, raised price by 200 percent, delivered 30+ days after pickup for a move under 500 miles, and items were broken. They did not leave me with contact or claim information. They only called 4 hours before day of delivery.. lucky I was home
Marie
GBMisquoted cost Misquoted cost, size of shipment, delivery date - basically everything. Staff is not capable, they don't respond, and they don't stand behind their work. They will easily (and without remorse) leave you with a pile of boxes and furniture if you don't pay up. They collect their nonrefundable money up front, then they contract out to moving companies who have to suffer from Gold's incompetence. AVOID THEM!!
Mirna Minor
GBNice Movers! Truly wonderful experience yesterday. They showed up right on time, worked efficiently and quickly, and were super friendly and respectful of our belongings. Over the past decade, I've moved a ton in the bay area with many different movers, and these are hands down the best movers I've worked with. I would highly recommend them!
ELAINE
GBDO NOT TRUST THIS COMPANY DO NOT TRUST THIS COMPANY. Same story as everyone else: paid my deposit then canceled as my "gut" told me something not right. Received email that my refund approved 11/3/21....now April 2022 and have not received my refund. Made several phone calls during this time. Last on 11/30/21 was told refund would be sent by Jan 31 2022. Now when I call I am on "eternal" hold..no one answers.
Lena
GBFraudulent company Fraudulent company. Believe all the negative reviews. I paid a $1300 deposit for movers after my mom died. They never showed up. They agreed to refund me. At first they said 3 weeks this was Sept. Then they said January. And now they are saying when their legal department clears whatever issue they are having. They send me emails saying they will refund me after I call but I've gotten nothing. I've been waiting over 8 months at this point.