I used Deluxe Moving recently to move… I used Deluxe Moving recently to move for California to New Jersey . Every step of the process was made easy for me. On the day of the move, the guys took good care of the furniture and loaded up quickly.

I've never cared to write reviews… I've never cared to write reviews before, but I did want to get on here and show some appreciation. I had set up a move with a mover then last minute I was called and told the move couldn't happen. A friend recommended A-Plus Moving and Storage, gave them a call they had movers come out the very next day! My move from New York to Connecticut went off without a hitch!! Thank you for being so diligent for me and caring about my move.

Very Bad experience I called Deluxe Moving Company and after a few emails exchange and a few phone calls. I hired them to do my moving from New Jersey to New York. My decision was based on the excellent, 5 star reviews I had read online.My move was scheduled for Friday, July 31 at 2 pm. The distance between the 2 addresses is a little over of a 1-hour drive. The movers did not arrive until 8 pm that night. I had made several calls to the office and the excuse was that the team had gotten caught up on a previous job, but they were on their way to my apartment. I questioned the office team if the workers would still be able to do my move because of their delay and he simply said that “they are used to it and they will be fine.” I was forced to move my things outside the apartment, since there were other tenants coming in that same day. Also, we had an elevator reservation and a time limit to move things out, which were not obeyed. The movers finally arrived 6 hours later. They were rude, they did not wear masks and instead of starting to move the boxes, the supervisor wanted to discuss payment and fees. Unfortunately, at that point, I had already transferred them the full amount of the estimate. I just told him to please, start moving my boxes so we could get to the new address.The workers WERE NOT careful with my furniture and belongings and they seemed pretty upset to be working such late hours. After they had been there for about 1,5 hours, I informed them I was driving to the new address to wait for them. The new tenants were already occupying the old address and I kindly asked them to let the movers finish up removing the last things. I was later told by the new tenants, that the movers kept asking for food and beverages.I arrived at the new address at around 10:30 PM and waited in the car for the truck to arrive, since I arrived at a totally empty house. At11 PM I receive a phone call from the truck driver saying that he was heading to the Company’s garage and he would not deliver my move that night. I am now being left with no place to sleep, no clothes, and completely neglected at 11 PM on a Friday night after having waited for over 6 hours for the moving crew to arrive I tried calling the company’s office and could not get a hold of anyone.I had no choice but to book a Hotel and spend over 300 dollars to have a place to sleep. I sent a message to the company saying that I wanted my move the next morning, no later than 9 AM and that I wanted a different crew. The same team/ crew/ men arrived on Saturday at my house at around 11:30 AM. They were awful. They were not careful with my furniture, boxes and belongings, were not wearing masks. Many items were damaged, dirty, and ruined.At the end, the truck driver asked for more money which I refused to give him. I had to ask him to leave my house or else I would call the police.The man was EXTREMELY upset, screaming, asking for tips for his guys and did not want to leave my house.I had to lock myself into the house and waited several minutes until they finally left.The office team was aware of every single detail since I was communicating with the company’s office throughout the process. A week later, I send the company a report, including pictures of all the damaged items, receipts for all my expenses and a detailed description of my experience. I asked them to reimburse me for my expenses and to replace/ fix the other damaged items. On 08/26/2020, almost a month after the moving, I posted a review on Yelp since I did not have any solution yet. I had tried contacting them in many ways but got no response. After the review was posted, they contacted me threatening to sue me for defamation. Furthermore, they conditioned coming to my house to fix/ repair/ clean my damaged things, only after the removal of my review. They insisted that in order to have my items fixed/ replaced and my reimbursement processed, I would have to remove the review I wrote about the company on Yelp. I had given them many chances to do the right thing. I told Deluxe Moving Company I would be more than happy to make an amendment to my review if and when we come to a satisfactory and fair settlement. Unfortunately, that never happened. To this date, I am left without a solution. Ironically, my move was scheduled thru emails whose subject line was Deluxe Moving Reviews. They have sent me all 5-star reviews about their company when I first contacted them about my move, and they were the very reason why I decided to work with them. Sadly, my experience was nowhere near the ones described on the excellent reviews, so much like everyone else who has provided them with a review so far, I should be allowed to do the same even if I don’t have any good things to say. Please, hire a different company.

A total scam A total scam, they have lied throughout the process. 1- Misleading quote - they give you initial low quote to get your business and then ask for additional after loading. They made an online estimate and gave us a quote, then one of them (Mark) come in person and saw our stuff but he didn’t quote anything on top of the online quote just the day before the actual move. On the move date they loaded our stuff to one truck, filled it up and then he told my husband that they need another truck. Basically the initial quote was for $7K, which they have increased to $12K after almost everything was already loaded. We were able to negotiate it down to $10K We even have sold some of the furniture after their initial estimate but regardless they have bumped up the price significantly. 2- They don’t keep their promises - we agreed on our delivery day but they deliver our staff 9 days later and we had to stay at hotel, if they told us they cannot deliver at the time, we would adjust ourselves to their estimated date. We have informed them we wanted the delivery on the 1st day of the month and ensured that we were in the calendar. We have checked 3 separate times before the 1st and all was ok as we heard. The move was from NJ (their warehouse) to TX. I have called on the 1st they said it is on the way but moving slow since it is loaded heavily, on the second they said it was in Virginia, 3rd day in Tennessee... did not share a ETA. Then it was almost impossible to reach anyone, we’ve been left in dark. When we were lucky to get response via SMS they were mocking us saying ‘you should be in secret service with your questions’. Basically they were lying the whole time, the truck was not in transport all those days. I have received the delivery on 9th, the truck was filled with only our stuff, so no other stops. It was not Deluxe truck or people. They have sold my delivery to someone else as far as we understood. They said they moved from NJ on the 4th or the 5th day. Delivery guys did not speak almost any English but if we understood right only Russian. We did not understand a thing they said. 3- They don’t care about your stuff - I added some pictures, you can see yourself. They did not cover our furniture as necessary. When we complained the attitude we received was not acceptable but it was to late. On delivery almost all our boxes were damaged. Glasses broken. Bags lost. So stay away, we have learned our lesson the hard way. Save yourself from the stress and loss.

We were pleased to get all done and… We were pleased to get all done and very many funny moments with this guys. So next time I took some tips how to do things better. Want to thanks this company and especially Adam and his team for being very helpful. It’s was amazing experience ever. Thanks for everything.