rapidvanlines.com

365 e avenida de los arboles, 91360, Thousand Oaks, United States
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2.33
Based on 15 Reviews

5

33.33%

4

0.00%

3

0.00%

2

0.00%

1

66.67%
About rapidvanlines.com

Our mission is to provide a one of a kind customer experience. We are the jump start to each client's new beginning. Not just in their new house but to their new home. At Rapid Van Lines, we are passionate in the pursuit of excellence. From your first interaction with one of our certified moving consultants to your last interaction with one of our pro certified movers. Our goal is to turn the stress of moving into a one of a kind, incredible customer experience. Each one of our moving consultants must pass a 3 page written test and much accompany our crew on a live move. We believe communication and transparency is vital to the company’s success. All of our pro certified movers must pass a physical and a drug test. Our culture is second to none. Each employee understands our customers are the life-blood of the company. We under promise and over deliver on every move.

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Hollis Hilpert
GB

Nice Job! Extremely good, better than expected. Efficient and friendly moving team. Super cheap as compared to others. I will recommend it.

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Kristy M
GB

Do not use them as they are scammers Do not use them, they are scam artist who will lie up until the day before you plan on moving just so they can say you broke the contract and keep your deposit. Bbb has so many complaints and they've only been in business since 2020.... don't let them scam you

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Cruz Pfeffer
GB

Nice work! The company Rapid van lines are highly recommended. The whole working crew was professional. The movers worked professionally for me. They were all very highly trained. I am happy and would love to book them again.

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Jeffrey Homan
GB

Terrible Worst customer service I’ve ever experienced. Jim Hung up on me twice for asking basic questions. Movers never showed up and I had to call multiple times to figure out if they were even coming on the day we were scheduled to move out of state. They could not care less about about the people who’s money they take. Absolutely would not recommend, got a refund and used a more reputable mover. Oh also edit a month later, we moved and all is well. But I find out these scammers not only didn’t refund me but they charged my card again. So I reported them to the BBB and disputed the charges. STAY AWAY

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Kitty
GB

Rapid Van Lines - Damaged Items & Will not take responsibility Rapid Van Lines. At the originating point, they insisted on doing the packaging of my son's bed and motorcycle electronic riding toy. Those were the only things broken as none of anything I wrapped was broken. The part of the bed broken makes the whole bed unstable and unusable. Of course, they fell back on the low insurance (they had no recommendations for other insurers) despite their own gross negligence. They had lousy customer service when dealing with the claim. I am a single Mom and my son is sleeping in an unstable bed until I have the $ to buy a new one. The bed was less than one year old and cost over $600 and the motorcycle around $230. Had I packed the items, they would not be broken. Don't bother with this company despite the upfront smooth talking. I won't even go into the underestimate of cost and that they had only one person at the receiving end to unload me, who was not even given a ramp. Extremely disappointing.

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