Pleasantly surprised! We used them to move my elderly mother to Florida in August. It was too hot to do on our own. They are a smaller outfit, so I wasn’t sure how it was going to go. The big companies were way out of our budget. They were so good! Jake treated her belongings with respect and everything was delivered much quicker than I anticipated. Great company!

DO NOT BOOK THIS MOVER! Watch out for the Bait & Switch! Company does not provide an accurate estimate, purposely lowballing the price so you sign, to then increase the rates two days prior, when you have no other options. The cost of my move more than doubled. They then shook me down 3 more times in the process of moving- once at the end of pick up, saying I took up more space on their truck, after I paid for the full truck, then later that night, after I paid, saying they made a mistake and said I owed more. I refused. Then again, trying to charge me a second time, for the same bulky fee charge I already paid in the contract. They damaged the house I moved out of, most of my furniture, damaged many of my boxes. Their third party insurance claimed they sent a settlement offer but didn't. And then in the end, closed the claim without ever paying for the damaged. What they did is criminal and I now have to take legal action.

BAD experience Do NOT trust this company whatsoever. I have my stuff picked up on 12/15/2023 in Houston. I still don't know when my items will be delivered in Phoenix. First, i had no idea that i was talking to a broker. His name was Chris and talked about Jesus and God and how much he loved family etc. to give an impression he is a honest God fearing person. During the call he asks for your credit card and charges an amount. two days later he is not to be reached (even to this day). Then "Nick" calls and revises the quote and gets his share. Prior to the move, i would get calls everyday from Chris. Then your project is transferred to a moving company called Arena Van Lines. This company has even worse customer service. No updates are given and occasional call comes saying they have identified a "truck driver" and will responsible for moving our stuff. then no updates happen and when I call again, the truck driver is finishing up a previous move, then an accident happens, then still awaiting and now finally the delivery date is set as 1/21-1/24. when asked about if this is a confirmed delivery date, the story repeats like truck driver is delivering other people stuff, accident may happen etc. A COMPLETE WASTE OF ONE's time, money, and resources. These scammers need to be held accountable, but they have powerful lawyers and make you sign up front to their terms. I can only hope and pray that nobody falls for this company.

We had a great experience with Real… We had a great experience with Real Time Relocation! The staff was very friendly and helpful throughout the entire process. They made sure everything was taken care of and that we were happy with the results. We would definitely recommend them to anyone looking for a hassle-free relocation experience.

Terrible overall experience Terrible overall experience Our initial quote (to move from FL to RI) was ~$3700, this was a little low in my opinion (which should have been the first red flag) but we decided to move forward with them. We gave them a rough idea (over the phone) of what we had and they said they would contact us prior to the move. They contact us again to send them a detailed list of items we have. The Wednesday before the move (we moved on Saturday) we get a call from them saying our quote is now ~$6700 as we underestimated what we had before. I had no problem with this as this sounded more reasonable and in line with what other companies had quoted us. The day of the move they gave us a 2 hour window of when they would be there (I believe 8-10am?). They were late. We did have 2 pickups (one in Orlando and one in Gainesville and my girlfriend (who was in Orlando) was not happy with the movers. She said they continuously stopped to take smoke breaks and were just generally not the most professional. When they got to me in Gainesville they were able to pickup my stuff and I personally had no problem with them (the movers). They did add on fees pretty continuously throughout the process. Their website says "flat fees," that's nonsense as they do charge extra for every flight of stairs (to them one flight = 7 stairs @ $75/flight). I believe they also charged extra for every 100ft or so they had to walk to their truck. Once everything was loaded they said we went over our allotted feet. Our quote of $6700 was for 1000 metric feet. We ended at 1300ft. Our quote now went from $6700 to about $9400 and change. At this point our initial quote has tripled and we understandably upset by this. We contact John (the owner) who just sent us back numbers that did add up to what we were being charged but when we questioned where these numbers came from it ended with radio silence and contact (essentially their HR). Unfortunately for us they already had our stuff and we were at their mercy. Fine, I sign the papers and we get to the part about insurance. There are 2 options, 1. they cover everything (lost/damaged goods) but of course, that's another added fee (a certain % of what we think its worth or something along those lines) or 2. 0.60 cents per pound of good. We went with option 2 as the mover said "its never an issue." Fine When the movers get to RI (about 7-10 days) one guy shows up with the truck and starts unpacking. There was other people stuff in the truck and he put their mattress right in a puddle. I was horrified for those people who weren't even there. And when he started taking boxes out of truck most were absolutely smushed, smashed, open, chewed on what ever you want to say they were not in the condition we gave them in. Many things were broken (suitcase was smashed) and worse was the peloton bike screen was smashed. The mover said "file a claim." Someone else showed up to help the moving guy about an hour after he got there. Ended up leaving at 11pm (got there at about 6pm). We filled a claim (remember that insurance I mentioned earlier), for $3k. After their 3rd party got back to us they offered us ~$132 total "based on weight of items broken (smashed)." The peloton screen alone is $500.... Apparently if you move long distance they offload your stuff in a ware house and just beat the living daylights out of it. Only reason they get 1 star is because customer service was friendly (I assume she deals with this type of situation often). Please do not make the same mistake we did and do NOT go with these guys. Thanks