Truly Excellent Service! Truly Excellent Service, friendly moving team, great value for money. The staff showed professionalism, quickly took out the goods and delivered them to the specified address. I will definitely use this service again without hesitation.

I left one star because I had to I left one star because I had to. This company gave our belongings to someone else. When we called them about it, they laughed at us. We filled a report to receive compensation, the amount lost being $30,000 and they told us they could only give us $79 and we would have to pay a $25 fee to get it notarized. So we would only actually receive about $50 for their mistake. Not to mention, they didn’t even know where our things were. I have moved 20 plus times in my life being in the military and never had an experience even remotely as bad as this company. Do not use them, I guarantee your brothers friend will get the job done better.

Just Awful I have been in business a long time and rarely have a seen such a display of deceptive business practices and abysmal customer service as I witnessed in my recent move from Colorado to California. From using a name closely akin to a real moving company out of NC with positive reviews to quoting one price to get you to sign the binding contract and then demanding more money a week before the move because they underquoted you at the time of binding, this BROKER services company (ie, NOT A MOVING COMPANY) uses every sleezy sales pitch in the book to get your signature (think used car salesmen techniques and you get pretty close to reality with these folks). Their contract you sign is so unethical that I feel that any good attorney would have a field day with it (I mean it literally says you cannot leave them a bad review --- that should be a big red flag right there). And let me give a shout out to Justin for providing the worst customer service experience I have ever encountered (Condescending sarcasm and calling a customer stupid are a foolish and ignorant way of handling disgruntled customers --- just tackless). That is just the binding part. Next I would like to review the actual move. As a broker service, Trident Moving Services does not move your products but rather hires out third-party movers (and from my experience, I would say bottom of the barrel types). We add alot of precious art and valuables, so we were very nervous about outsourcing our move, but the used salesman pitch (see above) sold my wife into signing their agreement. Both sides of the move came with unprofessional movers. The pickup team put a hole in the wall and wrapped things so poorly that we had complete loss damages on several items. The drop off team was one man...yes, we paid for a team and instead got one person, which means we got to basically move ourselves in instead of directing traffic. He felt the need to smoke the entire time and it took weeks to get that smell out of the new house and carpets. And because Trident Moving Services were (are) so bad with customer service, neither my wife nor I could bring ourselves to report the damages because frankly we did not have the energy to deal with them again. I am begging you before you sign the binding contract and risk your deposit seriously consider whether these folks are people you truly want to do business with. I, for one, will never fall for their sales pitch again. RUN!!!!

The moving company underestimated… by half The moving company underestimated moving cost by50%. The new price , double from estimate was discussed after all of my personal items were on truck.. very deceptive practice of bail and switch ..

Do your homework Do your homework! The sales pitch is good but you will need a lot more space than the quote is for AND they contract out to non accredited third part scam artists. We lost over $12k AND 80% of our belongings were destroyed by Hermes Moving and Storage. It has been an absolute disaster for us and truly devastating. They are really good at saying the right things. Yes they are insured. But unless you purchase SEPARATE very very expensive insurance from your carrier you will only be reimbursed based on items weight. 0.60 per pound. It’s the biggest scam ever. There’s no loss to them if they ruin everything, they’ve gotten paid. The claims company gives you a couple hundred bucks to replace everything in your home after they destroyed it. Please don’t fall for this. I don’t wish this nightmare on anyone except for each person responsible for my belongings and each person that BS me into believing I was making a good choice. Shame on every one of them.