Do not use this company Do not use this company! They are a big scam and you will end up paying much more money. This company gave me a quote and did a 3rd party moving company called Black Stone. My quote was 3,000 but black stone recalibrate and I ended up paying 6,000 dollars more. I tried to cancel this company but couldn’t- not without losing money. I was told I would be able to cancel but trust me these people went back On their word. Read the contract good because it won’t say what you were told. You cannot trust this company or anyone that doesn’t send anyone out to do a proper inspection of your things. This is why they didn’t want me talking to other movers! I knew I was going to be in trouble and it was going to cost me more money just from reading the reviews which I should have done before I gave thaws stupid people my money! They did exactly what all these other people are complaining about. I won’t stop until I find the proper place to report this company and file a complaint against them. The problem is they don’t think people will spend the extra money to take their asses to court. They been getting away with this way to long and needs stopped.

On the day of the move On the day of the move, 3 men showed up at the appointed time with a smile and a lorry (a bit bigger than the one seen on their website). They did a fantastic job. Highly recommended!

Avoid At All Costs I was looking to move and was reached out to by Samuel Goldstein at Trident Moving Services LLC (DOT #3951250 MC #1470573) on 09/14/2023. I put down a deposit for a move to WA from TN (bill of lading #6787703). A week later I was called by Justin for quality assurance, he was rude and attempted to tack on an additional $1,000 to the estimate. After explaining that I was under 300 cu. ft. and nothing had changed in the amount I was bringing and that I would not agree to the new amount, he hung up. I called back to talk with another customer service rep and I explained that Justin was rude and condescending and that the amount being moved did not exceed 300 cu. ft. and they kept the same estimate. My window for pick up was 9/27-9/28. I received calls confirming pick up dates from Southerly Van Lines (or Southern Elite Van Lines DOT #4083659). Jennifer from Southerly Van Lines told me that her truck would come on 9/28 first thing in the morning. They never arrived. I called multiple times and finally she picked up and told me she would reach out to her crew. At 2PM on the day of the move, Jennifer texted they would not be able to come and that they could come the next morning. I told her I have a flight the next morning and cannot change my flight because I have to begin work. I reached out to Trident and did not hear back. I requested a refund of my deposit and they said they will not refund me.

Just Awful I have been in business a long time and rarely have a seen such a display of deceptive business practices and abysmal customer service as I witnessed in my recent move from Colorado to California. From using a name closely akin to a real moving company out of NC with positive reviews to quoting one price to get you to sign the binding contract and then demanding more money a week before the move because they underquoted you at the time of binding, this BROKER services company (ie, NOT A MOVING COMPANY) uses every sleezy sales pitch in the book to get your signature (think used car salesmen techniques and you get pretty close to reality with these folks). Their contract you sign is so unethical that I feel that any good attorney would have a field day with it (I mean it literally says you cannot leave them a bad review --- that should be a big red flag right there). And let me give a shout out to Justin for providing the worst customer service experience I have ever encountered (Condescending sarcasm and calling a customer stupid are a foolish and ignorant way of handling disgruntled customers --- just tackless). That is just the binding part. Next I would like to review the actual move. As a broker service, Trident Moving Services does not move your products but rather hires out third-party movers (and from my experience, I would say bottom of the barrel types). We add alot of precious art and valuables, so we were very nervous about outsourcing our move, but the used salesman pitch (see above) sold my wife into signing their agreement. Both sides of the move came with unprofessional movers. The pickup team put a hole in the wall and wrapped things so poorly that we had complete loss damages on several items. The drop off team was one man...yes, we paid for a team and instead got one person, which means we got to basically move ourselves in instead of directing traffic. He felt the need to smoke the entire time and it took weeks to get that smell out of the new house and carpets. And because Trident Moving Services were (are) so bad with customer service, neither my wife nor I could bring ourselves to report the damages because frankly we did not have the energy to deal with them again. I am begging you before you sign the binding contract and risk your deposit seriously consider whether these folks are people you truly want to do business with. I, for one, will never fall for their sales pitch again. RUN!!!!

Pretty Great Experience Our family had a great experience with Trident Moving including the crew who performed the pick up and final delivery. I did have a small price increase however Trident did warn me of that if I didn't pack everything correctly and I did not pack my TV so the increase was completely acceptable. Never want to move again but if we do, I'll use Trident again