I signed a contract with American Elite… I signed a contract with American Elite movers on 9/29/21. I could have chosen any movers, but I went with this company. They have in the contract, for the distance I was moving, a delivery of 7-21 days. Upon the very last day possible that I have to be out of my residence, is when the movers arrived to load me up. The movers had a completely different contract, asked for quite a bit more money. At this point, I have no option but to go with this very shady company. The new delivery date says a delivery of 40 days. It's been beyond 21 days, the customer service rep is difficult to get on the phone, when asked when is the delivery, they have no information. No idea when it will be loaded on a truck, no idea when there will be a driver, nothing. They REFUSE to allow a supervisor to be on the phone. Horrible horrible service, I suspect that these people are crooks!

I went back to cancel my move and was… I went back to cancel my move and was told that I forfeit 855.00 because I canceled in five days rather than 3 stipulated in the contract. It was never told to me that that was even a possibility. My job fell through and I was not moving. They could have kept a portion of it for the actual time a was on the phone with them. They did not mention it once but it was in their lengthy contract. DO NOT USE THIS COMPANY

American elite moving is not a good… American elite moving is not a good company they will take your money and then never provide the service Peter I spoke to and Amber inn customer service these people are thieves do not use this company

American Elite Moving is not a moving… American Elite Moving is not a moving company, they are just a broker between you and carrier! Move from CA to NY. So I compared between different companies and I chosen AEM to be my moving company. What I needed was shipping + storage in NYC, I specifically asked for storage in NYC because once I was gonna be back from my travels, I would need my stuff fast. Little that i knew, when I called AEM, they told me that I should not be talking with them but with a carrier, which stored my stuff in California and now I'm stuck with a place that will not have furniture till after upto 21 business days. No responsibility taken by AEM, and carrier simply said that he does not have storage facilities all over the country.

Don’t use Don’t use. After having initial frequent communication to sell me on using this company, once signed, Communication became abysmal. They broker out the job to another Company Called RoadRunner which is even worse.Horrible horrible horrible experience with roadrunner. Yet I signed with American elite so when I called them to discuss my concerns there is no accountability. I ended up being charged over $2000 more than the estimate. Items were delayed, items were broken. Items never showed up.