A problem was quickly resolved. There was a problem in that some computer either mine or theirs changed my mailing street address to 05, so the original order was sent back to them. I notified them and they immediately reshipped my order to the correct address. I offered to pay for the cost to re-ship, but they said I did not need to.

Great Customer Service Very fast shipping great customer service and it worked right away. Both traps had bees in them in less than a week. It works!!!

THEY ARE RELENTLESS We have carpenter bees - my research indicated that cirtrus would repell them - so far, it isn't working. BUT I had to try! These bees are relentless. Much more gnawing and we'll not have a deck to worry about. Can't tell you if the product is working as bees are still swarming the deck; it may require more treatments.

7 traps up and 4 have Bees & it's early in season! I have 7 of the traps up now and 4 have bees in them and in the past all will have them pretty soon! My only complaint is you didn't seen directions on how to use them properly. How are we suppose to know when and how to get the dead bees out without letting live ones out as well! The older models had screw off bottles so you could see what you had easier, but they didn't hold up very good. Give us operating instructions you have a good product that works well!

This products saved my new fence from burrow damage. Purchased the bee houses AND also the Best Bee Bait 2 yrs. ago. We just had a new fence installed the yr prior and the carpenter bees were having a field day on the wood. After we started using Best Bee bait, my back yard is bee free but the house have tons of bees that were captured thru this process. GREAT PRODUCTS and works extremely well.