A problem was quickly resolved. There was a problem in that some computer either mine or theirs changed my mailing street address to 05, so the original order was sent back to them. I notified them and they immediately reshipped my order to the correct address. I offered to pay for the cost to re-ship, but they said I did not need to.

Great Customer Service Very fast shipping great customer service and it worked right away. Both traps had bees in them in less than a week. It works!!!

Newer Design Traps Don't Last As Long as They Should I have been using Best Bee traps for several years. The older design holds up much better than the newer design with the bottom you can open to dump out the bees. After a few years the traps start delaminating. The company told me they should last between 2 to 4 years depending on weather conditions, but I have the older model that has been up a long time and they don't delaminate. Plus, I have wood bird houses that have been up for many years and they are fine. It is something in how these particular ones are made.

7 traps up and 4 have Bees & it's early in season! I have 7 of the traps up now and 4 have bees in them and in the past all will have them pretty soon! My only complaint is you didn't seen directions on how to use them properly. How are we suppose to know when and how to get the dead bees out without letting live ones out as well! The older models had screw off bottles so you could see what you had easier, but they didn't hold up very good. Give us operating instructions you have a good product that works well!

Carpenter bee boxes These boxes work wonderfully! This is my second purchase. Arrived in a timely manner. Great customer service.