On the Fence?!? Ordering services were good. Unfortunately we have an un-resolved issue. Faucet and Tub package we were sold are not compatible or parts missing. Kingstone customer service did not seem knowledgeable and are slow in responding. Not resolved yet?

Great Quality, Average Delivery time I did not receive any information emails as to the product has been shipped or arrival time. A huge information piece of information. Studies have shown people get extremely frustrated not knowing when something will occur, a delivery, a train, a check arriving. However, when they are told the truth and informed them, even though it was an excessive amount of time, the study showed people were OK with the answer. Hmmmmmmmmmmmmmmmmmm!

So far not so good I ordered a tub faucet and was sent the wrong one. I have notified the company and was told they would send the correct one next week. I truly hope they will keep their word because I have my contractor on hold waiting to complete my bathroom remodel. Also, the shipping packing was not the greatest as the faucet and some of the parts were ripped from their packaging; however, I was able to put them back together. Otherwise the faucet looked similar to the one online. I am hoping to the company will rectify this situation.

You didn't send what I ordered I'm keeping it, but was very disapointed. You showed nickel and brass faucet. I got one with no brass.

Although I haven't received my order at … Although I haven't received my order at this hour, it is supposed to arrive today, I am very happy with the service I received. It shipped within two days, which was wonderful. the person I spoke to on the phone was very polite and helpful. I would not hesitate to order from DecorSuite again.