Disappointing Product Service We ordered a vanity from DecorSuite.com after searching for it on other websites and finding out that is was out of stock. DecorSuite showed it was in stock and at a lower price as well. We were so excited to finally find the vanity & order it...only to get an email 3 days later that DecorSuite had to refund our credit card because the manufacturer had discontinued the item. First, DecorSuite should keep their website updated with product availability and second, they shouldn't have charged our card before confirming the availability of the item. We had to wait for the refund before we could order it elsewhere and it put our construction behind schedule.

7/7/2017 7/7/2017 1- the hot/cold decorative button on the diverter lever fell off in the box before installation. 2- the cold decorative button on the cold handle will not stay on. 3- Invoice - I have not received an invoice for this transaction. on a "bare bones" packing slip was in the box. 4- paid $799.00 for this kit and I am not happy with level of customer service.

Great Quality, Average Delivery time I did not receive any information emails as to the product has been shipped or arrival time. A huge information piece of information. Studies have shown people get extremely frustrated not knowing when something will occur, a delivery, a train, a check arriving. However, when they are told the truth and informed them, even though it was an excessive amount of time, the study showed people were OK with the answer. Hmmmmmmmmmmmmmmmmmm!

Claw foor tub After a lot of research I ordered a cast iron claw foot tub from DecorSuite. Their price was the best by far, the tub was very elegant and it arrived in good shape and just when they said it would. Overall a very smooth and pleasant experience. Would definitely buy from them again.

My item was delivered on time My item was delivered on time. I had some initial concerns when my order status still showed as "processing" after a couple days, and I hadn't received confirmation that my item was indeed available (I'd tried ordering same item from another retailer a couple days earlier - and had my order cancelled the next day, due to product being unavailable from manufacturer, so I was nervous.) But when I called customer service to inquire about shipping status, my questions were answered quickly and I received verbal confirmation that my item was ready to ship. I would order from this company again.