truely disappointed I placed order and never received it. Sent numerous inquiries and not one response.

Over promise under deliver For practically the last 8 months I have been talking to customer service about my order th 72" del ended pedal tub package with drain, water supply, faucet and hand held shower kit. I asked that when I eventually order it is this what will come. Answer has been yes with all of them. Finally I ordered and paid the extra $190 for satin nickel hardware. It came this past Friday to be installed in my new home for inspection to pass and all that came was the rub no hardware and an extension kit which have no clue what that is for and no install instructions. Needless to say I won't pass inspection this Monday and will have to pay the plumber and to come out again if and when I get the hardware. In the end it's how the ordering process goes and getting what you ordered. Not 90% of the time but 100% which will get you the word of mouth sales. If as much time and care was put into my order as the care was to get on trust pilot decors unite would have gotten a positive remark and the like on Facebook would have not been taken off. Get me my hardware please! Order #835126

Nice pedestal tub Our tub was delivered very quickl it's very heavy but managed to get it in my house with my wife only. I used lifting straps I bought from Amazon and used a furniture skate under the pallet. We lifted it up gradually putting 2x4's underneath until it reachef the level of our front door then I lifted and leaned back as my wife pushed the end on the skate. Tub is very nice we still have to get it off the pallet and our still remodeling our bathroom. The faucet kit is very nice but was hoping on the cross handles that is shown online our faucets has levers instead. I'm going to call to se if we can get the other handles. Can't wait to use it.

You didn't send what I ordered I'm keeping it, but was very disapointed. You showed nickel and brass faucet. I got one with no brass.

Great Quality, Average Delivery time I did not receive any information emails as to the product has been shipped or arrival time. A huge information piece of information. Studies have shown people get extremely frustrated not knowing when something will occur, a delivery, a train, a check arriving. However, when they are told the truth and informed them, even though it was an excessive amount of time, the study showed people were OK with the answer. Hmmmmmmmmmmmmmmmmmm!