7/7/2017 7/7/2017 1- the hot/cold decorative button on the diverter lever fell off in the box before installation. 2- the cold decorative button on the cold handle will not stay on. 3- Invoice - I have not received an invoice for this transaction. on a "bare bones" packing slip was in the box. 4- paid $799.00 for this kit and I am not happy with level of customer service.

Great Quality, Average Delivery time I did not receive any information emails as to the product has been shipped or arrival time. A huge information piece of information. Studies have shown people get extremely frustrated not knowing when something will occur, a delivery, a train, a check arriving. However, when they are told the truth and informed them, even though it was an excessive amount of time, the study showed people were OK with the answer. Hmmmmmmmmmmmmmmmmmm!

Although I haven't received my order at … Although I haven't received my order at this hour, it is supposed to arrive today, I am very happy with the service I received. It shipped within two days, which was wonderful. the person I spoke to on the phone was very polite and helpful. I would not hesitate to order from DecorSuite again.

Over promise under deliver For practically the last 8 months I have been talking to customer service about my order th 72" del ended pedal tub package with drain, water supply, faucet and hand held shower kit. I asked that when I eventually order it is this what will come. Answer has been yes with all of them. Finally I ordered and paid the extra $190 for satin nickel hardware. It came this past Friday to be installed in my new home for inspection to pass and all that came was the rub no hardware and an extension kit which have no clue what that is for and no install instructions. Needless to say I won't pass inspection this Monday and will have to pay the plumber and to come out again if and when I get the hardware. In the end it's how the ordering process goes and getting what you ordered. Not 90% of the time but 100% which will get you the word of mouth sales. If as much time and care was put into my order as the care was to get on trust pilot decors unite would have gotten a positive remark and the like on Facebook would have not been taken off. Get me my hardware please! Order #835126

My item was delivered on time My item was delivered on time. I had some initial concerns when my order status still showed as "processing" after a couple days, and I hadn't received confirmation that my item was indeed available (I'd tried ordering same item from another retailer a couple days earlier - and had my order cancelled the next day, due to product being unavailable from manufacturer, so I was nervous.) But when I called customer service to inquire about shipping status, my questions were answered quickly and I received verbal confirmation that my item was ready to ship. I would order from this company again.