Terrible, terrible high priced service!!! Terrible, terrible high priced service!!! The $100+ test was done late. No-one would return my emails, incorrect info on first call, second call better but still no answer to emails. Terrible service for a company I used to like. This specific review was rejected - probably because they don’t want any negative comments.

Deplorable customer service I've been waiting 16 days since cancelling my order for my $2,100 to be returned to me. they take your money real fast but hang on tight to it when it's time to return it. Moreover, they don't respond to numerous contacts, therefore, I'm writing online reviews. This didn't need to happen Pelican!

White residue and scaling We have white residue and scaling in appliances including refrigerator drinking water, dishwasher, coffee pot. It's even on the shower glass and floor. White particles are released with the ice in the refrigerator door. The system is not working to clean our water.

HORRIBLE HORRIBLE HORRIBLE customer… HORRIBLE HORRIBLE HORRIBLE customer service. We were oversold a system that was too big for our house. 2 fresh, new tanks never used and Pelican will not even exchange them. The salesman wouldn't even discuss it just passed us to customer service who passed us to someone else to tried to sell us something more. We were told this company has tons of turn over and we can understand why. Bad information to get a higher commission is NOT good service. What would be good is to have Pelican do the RIGHT thing so we would be writing an awesome review. Think twice and do your homework. You cannot rely on their salesman to sell you anything you can use. HORRIBLE. #Cantsoftenthisblow #BBB

good but not perfect The system was easy enough for me to install as I have experience in plumbing. A novis should get professional help. 4 stars as the system only reduces to 48ppm as per my TDS meter thats before the 4&5th filter and adds 59ppm after filer for total output of 107ppm. We are jointly using this Pelican Pro system as drinking and for a Saltwater aquarium and split the output line before stage 4&5 for the "pure" RO, that we mix with ocean salt mix for our aquarium. Was in belief that a RO system removes more than 48ppm. Sparklets water comes in 5 gal bottles to our door at 25ppm. Our Glendale AZ public water at faucet is 841ppm