This is a company with HEART! <3 This is a company that really has heart. I received excellent customer service at every point of contact with Eastside Exterminators. The call center was patient with me as I tried to describe my "termite" problem in our Sammamish home. Their technician carefully and painstakingly investigated the problem and showed me that I actually have CARPENTER ANTS! **I'm so glad I called when I did, because we were able to catch the problem very early and prevent any permanent damage to my home. And I'm on a bimonthly protection plan now to keep the ants (and other bugs) away from my house. I really feel like my home is safer under their protection. I would highly recommend this company to all of my friends and family. And even my neighbors! Thanks, Eastside!

I had such a wretched experience with… I had such a wretched experience with Eastside Exterminators that I now post my first negative review of a company. I found Eastside Exterminators incompetent, deceitful, arrogant, and insanely expensive. I had an infestation of moth flies that were laying larvae in a rug. I called Eastside. They said they would complete a full extermination for $420. If I had any problems after their first visit, they would return and fix the problem at no charge. I made an appointment and prepaid them in full. When the exterminator arrived, he sprayed the carpet and floorboards, set up a few traps and left after 45 minutes. The Moth Flies did not leave. I decided to do some research on the internet. I quickly learned that these flies were also named Drain Flies because they bred in drains. I inspected my drains and found two seldom used ones had become Moth Fly reproductive centers. Though his hourly charge exceeded that of a Wall Street lawyer, the supposed expert exterminator from Eastside never said a word about drains and Drain Flies I called Eastside today to speak to the manager. The manager replied that my $420 paid only for the flies in the rug. Drains, being a different category of service, were not included. Therefore, they would not return to fix my problem, nor would they offer a me a rebate. Clearly, they early do not want my business. You might regret giving them your business.

Dead Rat Dead Rat A few years ago, we obviously had a rat crawl behind a wall and die. It was horrible and of course, it was in my office somewhere inside the walls. At the time, there was lots of construction causing a rat-fest in the area. I called several companies to try to get them to help us. One guy came out, cut a hole in the wall, said he could see the rat but couldn't reach it and then he left. I then had a co-worker's dog, Gypsy, come in and she found the rat by sniffing it out. I then called a few other companies, they came out and I told them where the rat was located based on Gypsy's intervention. Did they look in the place I told them? NO. They even cut holes in OTHER places in the wall. One evening while I was driving home, I saw a van that said "Got rats. Call Eastside Exterminators". So I did. Eastside Exterminators came out. I told them the story. The guy cut a hole in the wall exactly where I told him to and within the hour, he found the dead rat. And they gave me the name of a guy who could fix the hole in the wall. Now they said they don't cut holes in walls but they will if you agree to take responsibility for it which I did. They've been servicing our building since then and have done a terrific job. They're great and I would advise not calling anyone else. These guys know what they're doing. Better than the big corporate exterminators.

Good company Reliable, efficient, effective and thorough.

High prices for not so great work. I get mixed information from front office staff regarding cost and frequency of crawl space inspection as part of the maintenance program. I requested a relatively slim person to come for this inspection as crawl space entrance is very small, and a not slim person was sent out. I was afraid this person would have cardiac arrest with the amount of perspiration and effort while crawling in and out of the space. In general, prices charged for services are very high for the quality of work, communication, and follow through of projects. Initial inspector was not thorough, leaving me to complete the inspection myself and work through things in trial and error fashion.