Horrible company, horrible service Absolutely horrible company and horrendous customer service. We used this company for over 4 years for general pest control, both inside and outside of our home. During our last visit, the person said that they had sprayed multiple wasp nests developing under the eaves of our house. When we continued to see wasps in those nests, we called to confirm that they had actually been sprayed. It took them 3 weeks to return our phone calls requesting to have someone come back out to actually spray those nests. During that time, we canceled our service, since we were effectively paying them for not doing their job. Once a manager did finally call us back, they informed us that because we canceled our service, it "negated our warranty", and they would have to charge us to come back out. Absolutely ridiculous. Between that, not actually inspecting our attic (beyond the 10 feet they could see from the entrance), and poisoning our dog because they dropped a rat poison block in our yard, we're happy to be rid of this company for good!

Overworked, overpriced, unprofessional Company did an initial inspection and claimed there were no major issues, no entry points. For the next 18 months they charged me $152 every two months to send out someone to refill bait stations outside the house. From time to time they would suggest cutting back foliage. A few times they could not access the yard because they didnt call ahead but attempted But basically I paid them $152 for 15 minutes of work every 2 months refilling bait stations. When rodents were discovered leaving the garage they agreed to come look at the crawlspace. They apparently tried once during a regular visit but didn't call ahead so nobody was home to let them in. They didn't follow through. A few months later a dead rat fell through the bathroom ceiling into the sink. I fired them after that. My complaint is that they are the experts, and for $150/month they should have been doing more than mindlessly refilling traps outside the house. I could have paid a kid to do that. They were supposed to be protecting the house from rodent infestations and should have been proactive, responsive and vigilant. Rats don't fall through the ceiling of a house with no concerns bait stations can't address. Yet this is the package they sold me. At least following the first rodent incident that should have caused some change of course but they were too busy to follow through nor change course.

This is a company with HEART! <3 This is a company that really has heart. I received excellent customer service at every point of contact with Eastside Exterminators. The call center was patient with me as I tried to describe my "termite" problem in our Sammamish home. Their technician carefully and painstakingly investigated the problem and showed me that I actually have CARPENTER ANTS! **I'm so glad I called when I did, because we were able to catch the problem very early and prevent any permanent damage to my home. And I'm on a bimonthly protection plan now to keep the ants (and other bugs) away from my house. I really feel like my home is safer under their protection. I would highly recommend this company to all of my friends and family. And even my neighbors! Thanks, Eastside!

I use Eastside Exterminators for… I use Eastside Exterminators for bi-monthly treatment of insects and they are great! They are always kind, courteous, and the treatment is very effective. We can use our outdoor areas without concern of wasps and other nasties. Thank you!

Eastside Extermination was very easy to work with The whole process with Eastside was very easy and painless. They walked me through the process on the initial phone call and each time their staff came to my house, they were clean, well spoken and cleaned up after the service each time. After the inspection, they sent me a copy of all the pictures, determined that I had to have a roof repair company out to check a few things. Pictures tell the story without a lot of explanation needed. They continue to service my house and have been doing a very good job.