I have hd long-term I have hd long-term, excellent, reliable service at both of my houses over the last 20+ years. Friendly staff. I recommend them to all who ask.

This is a company with HEART! <3 This is a company that really has heart. I received excellent customer service at every point of contact with Eastside Exterminators. The call center was patient with me as I tried to describe my "termite" problem in our Sammamish home. Their technician carefully and painstakingly investigated the problem and showed me that I actually have CARPENTER ANTS! **I'm so glad I called when I did, because we were able to catch the problem very early and prevent any permanent damage to my home. And I'm on a bimonthly protection plan now to keep the ants (and other bugs) away from my house. I really feel like my home is safer under their protection. I would highly recommend this company to all of my friends and family. And even my neighbors! Thanks, Eastside!

Overworked, overpriced, unprofessional Company did an initial inspection and claimed there were no major issues, no entry points. For the next 18 months they charged me $152 every two months to send out someone to refill bait stations outside the house. From time to time they would suggest cutting back foliage. A few times they could not access the yard because they didnt call ahead but attempted But basically I paid them $152 for 15 minutes of work every 2 months refilling bait stations. When rodents were discovered leaving the garage they agreed to come look at the crawlspace. They apparently tried once during a regular visit but didn't call ahead so nobody was home to let them in. They didn't follow through. A few months later a dead rat fell through the bathroom ceiling into the sink. I fired them after that. My complaint is that they are the experts, and for $150/month they should have been doing more than mindlessly refilling traps outside the house. I could have paid a kid to do that. They were supposed to be protecting the house from rodent infestations and should have been proactive, responsive and vigilant. Rats don't fall through the ceiling of a house with no concerns bait stations can't address. Yet this is the package they sold me. At least following the first rodent incident that should have caused some change of course but they were too busy to follow through nor change course.

Eastside Extermination was very easy to work with The whole process with Eastside was very easy and painless. They walked me through the process on the initial phone call and each time their staff came to my house, they were clean, well spoken and cleaned up after the service each time. After the inspection, they sent me a copy of all the pictures, determined that I had to have a roof repair company out to check a few things. Pictures tell the story without a lot of explanation needed. They continue to service my house and have been doing a very good job.

Good company Reliable, efficient, effective and thorough.