This is a company with HEART! <3 This is a company that really has heart. I received excellent customer service at every point of contact with Eastside Exterminators. The call center was patient with me as I tried to describe my "termite" problem in our Sammamish home. Their technician carefully and painstakingly investigated the problem and showed me that I actually have CARPENTER ANTS! **I'm so glad I called when I did, because we were able to catch the problem very early and prevent any permanent damage to my home. And I'm on a bimonthly protection plan now to keep the ants (and other bugs) away from my house. I really feel like my home is safer under their protection. I would highly recommend this company to all of my friends and family. And even my neighbors! Thanks, Eastside!

High prices for not so great work. I get mixed information from front office staff regarding cost and frequency of crawl space inspection as part of the maintenance program. I requested a relatively slim person to come for this inspection as crawl space entrance is very small, and a not slim person was sent out. I was afraid this person would have cardiac arrest with the amount of perspiration and effort while crawling in and out of the space. In general, prices charged for services are very high for the quality of work, communication, and follow through of projects. Initial inspector was not thorough, leaving me to complete the inspection myself and work through things in trial and error fashion.

I have hd long-term I have hd long-term, excellent, reliable service at both of my houses over the last 20+ years. Friendly staff. I recommend them to all who ask.

Overworked, overpriced, unprofessional Company did an initial inspection and claimed there were no major issues, no entry points. For the next 18 months they charged me $152 every two months to send out someone to refill bait stations outside the house. From time to time they would suggest cutting back foliage. A few times they could not access the yard because they didnt call ahead but attempted But basically I paid them $152 for 15 minutes of work every 2 months refilling bait stations. When rodents were discovered leaving the garage they agreed to come look at the crawlspace. They apparently tried once during a regular visit but didn't call ahead so nobody was home to let them in. They didn't follow through. A few months later a dead rat fell through the bathroom ceiling into the sink. I fired them after that. My complaint is that they are the experts, and for $150/month they should have been doing more than mindlessly refilling traps outside the house. I could have paid a kid to do that. They were supposed to be protecting the house from rodent infestations and should have been proactive, responsive and vigilant. Rats don't fall through the ceiling of a house with no concerns bait stations can't address. Yet this is the package they sold me. At least following the first rodent incident that should have caused some change of course but they were too busy to follow through nor change course.

I've had them take care of my house I've had them take care of my house, for many years, trusted as reliable,