EILEEN & ED
GBWe wished we knew! First of all, the current staff and service people at Action Termite are excellent! However, if we truly understood what our policy with them truly meant, we would have looked for a better policy either with them or someone else. The original service person that we encountered either couldn't provide us with more accurate detailed policy information or wouldn't. We will never know.
EVE & JOSEPH
GBQuestionable Since our contract with you started in the winter months ( Nov. or Dec.) You insisted on doing the yearly inspection in the winter. I have never seen a termite in these months. If we see any termites in the spring or summer, we need to call you Then of course there will be a treatment charge. So the contract charge is for your man to come out and do this inspection, then if any thing is found, we pay above and beyond. I would prefer to have the inspection done in the season the termites are more active., Then maybe I would feel more confident with the inspection. As it is now, we feel the inspection is just for show.
CONO
GBCompletely missed the ball I have had ACTION for several years and was always given a clear bill of health. The last inspection was two days before we found ants all over outside and massive wood damage. The contractor is here as I write this message 4/28/14 tearing off siding, sheathing and replacing wood structure, plywood etc. The earliest date ACTION would give me for treatment/ remediation was 5/9 even after I advised them that the contractor would be here on Monday. Thanks for nothing ACTION
BEATRICE
GBQuick visit. The man was very pleasant, but when he was done so quickly, I wondered if he had done an adequate job. Have not seen any insects so I hope it was adequate. I guess I should follow the gentleman around my house to be sure that I am getting the place sprayed? Do they record the amt of liquid spray that they use?
Barbara Mingione
GBVERY POOR CUSTOMER SERVICE VERY POOR CUSTOMER SERVICE. HAD TECH COME TO MY HOME 2 DAYS AGO FOR PEST CONTROL. TECH DID NOT GO ON ROOF WHERE I BELIEVE ACCESS POINT IS. CAN STILL HEAR ANIMAL IN MY HOME. CALLED ACTION TODAY FOR HELP, WAS TOLD THEY HAVE NO APPTS AVAILABLE TODAY OR MONDAY AND TO "CALL ANOTHER COMPANY"! I INTEND TO CANCEL MY YEARLY INSECT CONTROL CONTRACT WITH THEM.