We wished we knew! First of all, the current staff and service people at Action Termite are excellent! However, if we truly understood what our policy with them truly meant, we would have looked for a better policy either with them or someone else. The original service person that we encountered either couldn't provide us with more accurate detailed policy information or wouldn't. We will never know.

Questionable Since our contract with you started in the winter months ( Nov. or Dec.) You insisted on doing the yearly inspection in the winter. I have never seen a termite in these months. If we see any termites in the spring or summer, we need to call you Then of course there will be a treatment charge. So the contract charge is for your man to come out and do this inspection, then if any thing is found, we pay above and beyond. I would prefer to have the inspection done in the season the termites are more active., Then maybe I would feel more confident with the inspection. As it is now, we feel the inspection is just for show.

Very experience, relieable, and trustworthy company. I have been using Action Termite Company since I bought my house in 1979. I have always have a good experience with the employees that come into my home to do the scheduled app't. If it is a day thats rain or snowing they will do the inside and give me a date that they will come spray outside when the weather is permitting. When the Sandy Storm hit the Jersey Shore, I need a mold treatment after raising my house, I called several places, Action came within days of our conversation (not weeks) and treated the house. I would highly recommend this company to anyone would need these types of services to be done!

Completely missed the ball I have had ACTION for several years and was always given a clear bill of health. The last inspection was two days before we found ants all over outside and massive wood damage. The contractor is here as I write this message 4/28/14 tearing off siding, sheathing and replacing wood structure, plywood etc. The earliest date ACTION would give me for treatment/ remediation was 5/9 even after I advised them that the contractor would be here on Monday. Thanks for nothing ACTION

Sloppy service and VERY Rude Service Rep The worst customer service as a Pest Control company. We set up the account a week ago and had the first time service (we r paying for 20 minutes). The technician came in for approximately 10 minutes only, only spayed on the side of walls, not even making any check point or asking if there is any issues. I contact the office the next day and did not heard back for 5 days. Called the office and finally get a phone call back, Todd Lorah, was not willing to listen and started accusing on our account, stating " we don't want your money. We are not going to services you and your account is cancelled." Then hang up. Wouldn't even listen to the problem and start pushing all the problem back on the customer. Not acceptable. Sloppy service and Very very disappointing service. Contact the corporate office again and still didn't hear anything, still waiting for an explanation.