When I Call, Action Comes Action and Rich Brown have provided the best service of any of the companies with whom we work. I have called several times because of sightings, and they are always ready to schedule whatever service we need. I have needed to cancel scheduled appointments, and have been treated with understanding. I frequently recommend Action. I hope I always will.

Failed Completely to Rid me of Bedbugs Three times Action came - three times it failed - to eliminate bedbugs from my home. Each time its dog barked at the presence of the bedbugs. When I called to complain of the immense preparation and the failure of the company to achieve ANYTHING, I was told that I could sue them - but they would not come again - nor offer a refund.

I agree with all the one star reviews… I agree with all the one star reviews on this site. We were refinancing our home and needed an updated termite certification. I called on a Wednesday and spoke to a woman in the office. I gave her all of my information and she scheduled my appointment for that Friday between nine and ten a.m. At ten a.m. on that Friday, I called to find out what was going on and what time the inspector would arrive. I spoke to two women who had no idea what I was talking about and said they had absolutely no information about me in their system. When I told them I made the appointment two days earlier, they completely dismissed any inconvenience they caused me, not even an apology. As I tried to address the problem and the fact that I took time off from work to meet the inspector, they continued to dismiss what I was saying and had a very poor condescending attitude about the entire thing. Once I told them I couldn't wait any longer, the woman was very patronizing, not once did she or anyone else I spoke to apologize or even acknowledge their mistake.

One treatment was 2K One treatment was 2K, did not get the job done.

Questionable Since our contract with you started in the winter months ( Nov. or Dec.) You insisted on doing the yearly inspection in the winter. I have never seen a termite in these months. If we see any termites in the spring or summer, we need to call you Then of course there will be a treatment charge. So the contract charge is for your man to come out and do this inspection, then if any thing is found, we pay above and beyond. I would prefer to have the inspection done in the season the termites are more active., Then maybe I would feel more confident with the inspection. As it is now, we feel the inspection is just for show.