Questionable Since our contract with you started in the winter months ( Nov. or Dec.) You insisted on doing the yearly inspection in the winter. I have never seen a termite in these months. If we see any termites in the spring or summer, we need to call you Then of course there will be a treatment charge. So the contract charge is for your man to come out and do this inspection, then if any thing is found, we pay above and beyond. I would prefer to have the inspection done in the season the termites are more active., Then maybe I would feel more confident with the inspection. As it is now, we feel the inspection is just for show.

Completely missed the ball I have had ACTION for several years and was always given a clear bill of health. The last inspection was two days before we found ants all over outside and massive wood damage. The contractor is here as I write this message 4/28/14 tearing off siding, sheathing and replacing wood structure, plywood etc. The earliest date ACTION would give me for treatment/ remediation was 5/9 even after I advised them that the contractor would be here on Monday. Thanks for nothing ACTION

Terminte Control After 4 years the termites came back in the same area. We have been checked yearly. Unfortunately, at the annual inspection recently the terminates were BACK. I am very disappointed that I am waiting 10 days for an Exterminator to destroy the little buggers. i feel the pests are eating away at my sheetrock while I wait. Am I waiting because I don't have damange control or is this the way it is?

WOULD NEVER RECOMMEND!!!!! I paid $250 for treatment for ants. First the tech sprayed my arm while treating. (I was sitting on porch swing [he just chuckled and said sprayer got away from him!]. Then after only 5 weeks ants started reappearing. They would not do a follow up unless I paid another $250 because it was outside of 30 days!! My sister used gold seal/presto-x and they follow up as many times as necessary with NO CHARGE!!! Should have talked with my sister first!!!! Would NEVER RECOMMEND this company!!

Sloppy service and VERY Rude Service Rep The worst customer service as a Pest Control company. We set up the account a week ago and had the first time service (we r paying for 20 minutes). The technician came in for approximately 10 minutes only, only spayed on the side of walls, not even making any check point or asking if there is any issues. I contact the office the next day and did not heard back for 5 days. Called the office and finally get a phone call back, Todd Lorah, was not willing to listen and started accusing on our account, stating " we don't want your money. We are not going to services you and your account is cancelled." Then hang up. Wouldn't even listen to the problem and start pushing all the problem back on the customer. Not acceptable. Sloppy service and Very very disappointing service. Contact the corporate office again and still didn't hear anything, still waiting for an explanation.