Lillian Walters
GBWill use again. Patrick is a great employee. I’ve used this company before many many years ago. I called them around 8 this morning and they were able to get a rep (Patrick) to my house within a couple of hours. Very friendly, and efficient. Showed me exactly what happened and what he did to fix. Prices are reasonable too! I will definitely use them again.
Pat Sauerman
GBDrew’s expertise saved us from a major… Drew’s expertise saved us from a major appliance replacement expense, plus remodeling! He was prompt, courteous and best of all - an expert!!!!! Highly recommended him and Accredited Appliance!
David K
GBRude Rebecca answered the phone. I asked for a quote. She insisted that a technician had to come out to do an inspection. I understand that they want to make money, but when I told her that I needed a quote and could give her the model of the fridge and the part number, she still insisted that a tech would have to come out to look at it to make sure that was the part number. Sorry, but I am not paying $79.95 to have someone check that I can read. I wanted a quote to see if I will use them. When I asked her to check the part number and give a quote, she flat out refused. So, I asked for a supervisor. She then promptly hung up the phone. I tried to call back, but it went to voicemail. The most unprofessional experience with a repair service ever. The only reason I even called, is because I don't have an evac machine for the Freon. I could do this myself. Update to manager reply: We asked for a supervisor, and the phone went dead. Highly suspect. Providing me with a olace to find the part does not give me an estimate as to your charge. I asked for a quote for replacement of the compressor. I have the part number. Not difficult. Your company just wants to make a quick $80 because most people dont want to spend the money on the repair. I know how much it could cost. As far as how I and my wife talked to your CSR, asking for a quote, and trying to give a part number only to be interrupted and told a service tech would have to determine the part number is insulting, so asking for a supervisor is normal. Then to hang up, or as you say disconnected, is just bad business. Yes, when the line picks up and says to leave a message, that is voicemail, not an automated answering service. And truly, telling me that my wife is rude, you have a lot to learn about talking to customers. You are right, best we do not do business, and I am sure to let everyone I know about my experience.
Abbie Anderson
GBDryer repair Glenn is great, he came in to my home to repair my dryer, he knew exactly what the problem was, he ordered the part that he needed for the repair. and it didn't take him long at all to take my dryer apart and replace the part.
azrizza
GBPatrick M was great Patrick M was great at identifying my issue and making the necessary repairs to my Samsung washing machine. I was surprised at the cost to replace the pump on the washer, about 70% of the original cost of the washer, some of that is beyond the control of Accredited Appliance Repair. I am happy to be able to do my laundry at home once again after 2.5 weeks.