4 failed promises in 2 days This service is not ready for the market, and I strongly advice against anyone trusting them with your personal information. I tried using them to replace a lost passport. In the end, I put in more time and effort than I would have if I'd done the whole thing on my own, but with the extra cost of having given a company I no longer trust access to my personal information. Below is the whole backstory, but in summary: 1. The "lost passport" page on HelloGov's website says "No waiting in line!", but I waited in line two different times. 2. The same page says "get it approved the first time," but I did not have it approved the first or second time. 3. The same page says "our AI assistants make sure your application is filled out correctly," but at no point did any AI or human assistant review my passport application. 4. HelloGov's chatbot said I "definitely" did not need to have an in-person appointment, but I actually had to have two. I have a lot going on right now and was looking for a simpler way to replace a lost passport without all of the appointments. I asked their chatbot if they could help me replace a lost passport without an in-person appointment and it said "yes, definitely." I proceeded, paid the fees, and followed all the instructions in the email. Then, I scheduled a Zoom meeting with Thomas, who told me that I needed to book an appointment for in-person acceptance first, and then meet again with him to receive a letter of authorization and shipping label. I expressed disappointment at needing to do an in-person appointment, and he told me he would refund my fees and process my passport at no cost, so I went forward with it. I called around town, found an appointment available, and when I arrived and told the person I needed them to sign the forms but provide them back to me for HelloGov's carrier, the passport office said "absolutely not." "Under no conditions," they told me, "would anyone ever let you do that. You have to bring a signed letter of authorization and shipping label TO THE ACCEPTANCE APPOINTMENT." I had already paid a nonrefundable service fee to that passport acceptance facility, but they sent me home because HelloGov didn't provide me the authorization letter I needed for that meeting. I then emailed Thomas and Victoria (another support person who'd emailed me for some reason) to tell them about this, and then I got an email with a letter of authorization to sign. I also started receiving calls from a number I didn't recognize in DC. The third time, I figured it must be something important so I answered it while I was driving. It was Victoria, who had a very long explanation for me about how "they would need proof of travel" and "she would work that out for me." I told Victoria I couldn't keep track of all that while driving and to please email me everything I needed. When I got home, I found another passport appointment on the other side of town and emailed Victoria and Thomas that I would be going ot that appointment at 2:30pm. Victoria asked me for my birthdate and the last 4 of my social, then sent a shipping label. She did not provide me anything to do with a travel itinerary. I took everything I had from Victoria with me to my new passport appointment, and was told by the passport officer that "under no conditions" (again!) would the department of state accept a hand-carry application without travel plans within 14 days, and since my passport application had travel plans in June, they would not be able to do hand-carry. Dejected, but not wanting to lose another $35 processing fee, I just had them process my passport the ordinary way.

100% recommended 100% recommended. I had a last minute trip and my passport had expired so I used HelloGov. It was fast and easy. I got my passport back a week after I submitted my application and it was stress-free. The service is excellent.

Passport concierge... Truly understanding the details of the service at first was a bit confusing, but the team was wonderful clarifying everything and guiding the process in granular detail. Victoria and Thomas provided white glove support, were extremely available and responsive particularly in a time-sensitive situation. All around a really good experience, especially for a family and parents who are very busy.

Great service and quick turnaround Great service! Obtaining my passport through Hello Gov was a breeze! The process was smooth, efficient, and surprisingly quick. I’m impressed with their service and would highly recommend them to anyone in need of a passport in a timely manner.

The process to renew my passport was so… The process to renew my passport was so seamless with the team. They took care of everything, all I had to do was provide my info. Definitely sticking to them for all my future document needs.