I have been having delivery issues with… I have been having delivery issues with livelyroot. Plants have come in crushed, one plant sat at the post office for almost a week without anyone contacting us to tell us it was there. Unfortunately livelyroot wrote the answer to it was that it was the delivery company’s issue not theirs. So much for their 100% guarantee.

Customer Service The experience with the customer service team at LivelyRoot, was not good. Firstly, the fact that you can't get anyone to answer the phone # for customer service is frustrating. I get that people don't want to answer the phone anymore, but the issue I had regarding receiving some damaged plants, could have been resolved in ONE phone call versus 4 separate emails between myself and the customer who purchased the plants for me as a gift. This experience was beyond frustrating and makes me question how this company receives such great reviews for their customer service.

I was getting quite frustrated until… I was getting quite frustrated going back-and-forth via email- because of some issue at checkout and dealing with getting the refund for my two plants that weren’t doing so well. After chatting on the phone today, my expectations were highly surpassed and I am quite satisfied. Thanks you Fingers crossed the new plants like their new home

Dishonest. Avoid I bought a pink princess philodendron. What I got was nothing like what they advertise. It was a premium price so I expected more. I did not get a pink princess but some other philodendron which shouldn't cost more than $15. Their 100% happiness guarantee is BS. I emailed and filled out the contact form like the website says and no response. Beware of the reviews on the website, they filter them and only publish the positive ones.

PROS at PROMPTLY making a WRONG into a RIGHT! I originally had ordered the Pink Flamingo plant but it unfortunately arrived on the early dying stages. I emailed you all the pics and i got a quick response back with choosing the equal dollar amount of another plant but advised to pick a more durable plant for the long travel it would take to arrive here to ensure its life. I did that and what’s wild is, I was already notified by my Shop app of its shipment details BEFORE your already fast response of those details!! I was POSITIVELY BAFFLED by the swift action made by Crystal and company!! It was delivered today, 9/20/2022 and it’s oh so cute too!! Thank you all again for your PROMPT response in getting this issue rectified, Crystal, and those other anonymous people who made this wrong a right!!