BEWARE BEWARE. It’s always a red flag when you can’t speak to someone but instead get an automated response directing you to send an email. 3 out 4 orders have been missing items or not sent at all. Was I notified? Of course not. So I contacted them through email, & when I finally got a response days later, they acted like it was no big deal, & didn’t even offer to refund shipping charges. Oh btw, this was a birthday gift for my sweet 80 year old neighbor. When I asked if she liked her plant she informed me that she never receive it.

Exceptional customer service I want to let anyone know if your looking for great customer service to go along with beautifully maintained plants, you've found it! I ordered 1 snake plant that arrived as expected but unfortunately FedEx was awful with delivering my 2 lrg Fiddle plants. CS was excellent with accommodating me!! I totally blame FedEx and will be ordering from them again, as they will avoid FedEx for my account. A1 !!

Lively Root has offered a replacement plant for me.as offered a new… Lively Root has offered a new replacement plant free of charge. I accept their offer of goodwill and appreciate their working quickly to make this right. I really did not expect this, but was pleasantly surprised when the offer was made to me. Thanks to Lively Root for extending such a personal touch. Nina Rzymski

I ordered a plant for a team member… I ordered a plant for a team member that had a loss in their family. Sadly the plant I wanted was out of stock after making my order. The team quickly outreached to me apologizing for any inconvenience and offered any other plants within the same price range. I found another fabulous plant. They made the exchange promptly and professionally! I can’t wait to order more in the future!

PROS at PROMPTLY making a WRONG into a RIGHT! I originally had ordered the Pink Flamingo plant but it unfortunately arrived on the early dying stages. I emailed you all the pics and i got a quick response back with choosing the equal dollar amount of another plant but advised to pick a more durable plant for the long travel it would take to arrive here to ensure its life. I did that and what’s wild is, I was already notified by my Shop app of its shipment details BEFORE your already fast response of those details!! I was POSITIVELY BAFFLED by the swift action made by Crystal and company!! It was delivered today, 9/20/2022 and it’s oh so cute too!! Thank you all again for your PROMPT response in getting this issue rectified, Crystal, and those other anonymous people who made this wrong a right!!