Carla Griffin
GBExceptional customer service I want to let anyone know if your looking for great customer service to go along with beautifully maintained plants, you've found it! I ordered 1 snake plant that arrived as expected but unfortunately FedEx was awful with delivering my 2 lrg Fiddle plants. CS was excellent with accommodating me!! I totally blame FedEx and will be ordering from them again, as they will avoid FedEx for my account. A1 !!
Doug Tierney
GBI received a plant as a gift I received a plant as a gift. It showed up with rot on half the leaves. I reached out for a replacement. They said they'd send one. They never did.
Lynne Correia
GBI received a Chinese money plant as a… I received a Chinese money plant as a gift. It arrived with a full blow thrips infestation…. Just unpacking the box in my apartment spread the little buggers to my other plants…. They are near impossible to get rid of so use caution when ordering from lively root. They guarantee & will replace plant but the damage was already done.
Tyler
GBRubber Tree Replacement I received a rubber tree plant and observed spider mites about a week later. I contacted Lively Root for help to rid the spider mites and they offered to replace it or give me a credit towards a new plant. I really appreciate them going above and beyond to serve me. They were also very responsive, professional, and kind. I am a dedicated customer and will return for more plant babies.
Cheryl
GBIncredible customer service Incredible customer service! My plants came damaged because of the shipping carrier turning the box upside down in transit which was out of their control and they went above and beyond to get me replacement plants! I can’t wait to get my new plants! Thank you again Lively Root and the customer service team!