Tyler
GBRubber Tree Replacement I received a rubber tree plant and observed spider mites about a week later. I contacted Lively Root for help to rid the spider mites and they offered to replace it or give me a credit towards a new plant. I really appreciate them going above and beyond to serve me. They were also very responsive, professional, and kind. I am a dedicated customer and will return for more plant babies.
Holly G.
GBArrived wilted The plant was a birthday gift for my mom. I have had great experiences with Lively Root before so I did not hesitate to place another order. Unfortunately, the plant arrived very wilted and had dropped a lot of leaves and blooms in its box. Fortunately the recipient recognized it just needed to be watered and propped with a trellis, and now it’s coming back to life. I imagine the Florida heat was a factor during transport, but I was disappointed that it arrived in such bad condition.
Vanessa N Travis Williamson
GBLively Root is the BEST! Lively Root is one of the best businesses I have purchased from! The plants where packed and shipped with extreme care & shipping was fast! Any issues I had with my order where address immediately & now I’m enjoying my beautiful plants everyday! I highly recommend this company to anyone looking to bring beauty & nature into their lives!
Lfox
GBFantastic customer support Fantastic customer support! I sent a tree to my son as a gift. It was delivered quickly, packaged well but some limbs were broken. I was disappointed that it was damaged during shipping but the customer service team did everything to satisfy us. Will definitely shop here again.
Kim
GBI was getting quite frustrated until… I was getting quite frustrated going back-and-forth via email- because of some issue at checkout and dealing with getting the refund for my two plants that weren’t doing so well. After chatting on the phone today, my expectations were highly surpassed and I am quite satisfied. Thanks you Fingers crossed the new plants like their new home