Poor quality plants We bought three plants through Lively Root, which all ended up dying out of nowehere on us after the 30-day guarantee period of course. We are successful at keeping many other plants alive so this was not user error. We don't recommend this company.

Rubber Tree Replacement I received a rubber tree plant and observed spider mites about a week later. I contacted Lively Root for help to rid the spider mites and they offered to replace it or give me a credit towards a new plant. I really appreciate them going above and beyond to serve me. They were also very responsive, professional, and kind. I am a dedicated customer and will return for more plant babies.

PROS at PROMPTLY making a WRONG into a RIGHT! I originally had ordered the Pink Flamingo plant but it unfortunately arrived on the early dying stages. I emailed you all the pics and i got a quick response back with choosing the equal dollar amount of another plant but advised to pick a more durable plant for the long travel it would take to arrive here to ensure its life. I did that and what’s wild is, I was already notified by my Shop app of its shipment details BEFORE your already fast response of those details!! I was POSITIVELY BAFFLED by the swift action made by Crystal and company!! It was delivered today, 9/20/2022 and it’s oh so cute too!! Thank you all again for your PROMPT response in getting this issue rectified, Crystal, and those other anonymous people who made this wrong a right!!

Customer Service The experience with the customer service team at LivelyRoot, was not good. Firstly, the fact that you can't get anyone to answer the phone # for customer service is frustrating. I get that people don't want to answer the phone anymore, but the issue I had regarding receiving some damaged plants, could have been resolved in ONE phone call versus 4 separate emails between myself and the customer who purchased the plants for me as a gift. This experience was beyond frustrating and makes me question how this company receives such great reviews for their customer service.

BEWARE BEWARE. It’s always a red flag when you can’t speak to someone but instead get an automated response directing you to send an email. 3 out 4 orders have been missing items or not sent at all. Was I notified? Of course not. So I contacted them through email, & when I finally got a response days later, they acted like it was no big deal, & didn’t even offer to refund shipping charges. Oh btw, this was a birthday gift for my sweet 80 year old neighbor. When I asked if she liked her plant she informed me that she never receive it.