Customer Service The experience with the customer service team at LivelyRoot, was not good. Firstly, the fact that you can't get anyone to answer the phone # for customer service is frustrating. I get that people don't want to answer the phone anymore, but the issue I had regarding receiving some damaged plants, could have been resolved in ONE phone call versus 4 separate emails between myself and the customer who purchased the plants for me as a gift. This experience was beyond frustrating and makes me question how this company receives such great reviews for their customer service.

Lively Root has offered a replacement plant for me.as offered a new… Lively Root has offered a new replacement plant free of charge. I accept their offer of goodwill and appreciate their working quickly to make this right. I really did not expect this, but was pleasantly surprised when the offer was made to me. Thanks to Lively Root for extending such a personal touch. Nina Rzymski

Dishonest. Avoid I bought a pink princess philodendron. What I got was nothing like what they advertise. It was a premium price so I expected more. I did not get a pink princess but some other philodendron which shouldn't cost more than $15. Their 100% happiness guarantee is BS. I emailed and filled out the contact form like the website says and no response. Beware of the reviews on the website, they filter them and only publish the positive ones.

My new plant from Livelyroot that cleans the air while I sleep peacefully I was reading a blog on Livelyroot about how they are a promoter of NASA approved clean-air-plants and in particular, plants that help with sleep! I found a Lemon Lime Dragon Tree dracaenas on Livelyroot’s shopping site. After cross referencing with NASA I reconfirmed this particular plant is recommended to clean the air of harmful chemicals so we placed our order on Livelyroot! It does well in low to medium light so we placed in our bedroom. I’ve slept like a baby the last 2 nights! Livelyroot secured our plant in a box and it looked perfect when we took it out. Well done Livelyroot!

Exceptional customer service I want to let anyone know if your looking for great customer service to go along with beautifully maintained plants, you've found it! I ordered 1 snake plant that arrived as expected but unfortunately FedEx was awful with delivering my 2 lrg Fiddle plants. CS was excellent with accommodating me!! I totally blame FedEx and will be ordering from them again, as they will avoid FedEx for my account. A1 !!