Exceptional customer service I want to let anyone know if your looking for great customer service to go along with beautifully maintained plants, you've found it! I ordered 1 snake plant that arrived as expected but unfortunately FedEx was awful with delivering my 2 lrg Fiddle plants. CS was excellent with accommodating me!! I totally blame FedEx and will be ordering from them again, as they will avoid FedEx for my account. A1 !!

Lively Root is the BEST! Lively Root is one of the best businesses I have purchased from! The plants where packed and shipped with extreme care & shipping was fast! Any issues I had with my order where address immediately & now I’m enjoying my beautiful plants everyday! I highly recommend this company to anyone looking to bring beauty & nature into their lives!

PROS at PROMPTLY making a WRONG into a RIGHT! I originally had ordered the Pink Flamingo plant but it unfortunately arrived on the early dying stages. I emailed you all the pics and i got a quick response back with choosing the equal dollar amount of another plant but advised to pick a more durable plant for the long travel it would take to arrive here to ensure its life. I did that and what’s wild is, I was already notified by my Shop app of its shipment details BEFORE your already fast response of those details!! I was POSITIVELY BAFFLED by the swift action made by Crystal and company!! It was delivered today, 9/20/2022 and it’s oh so cute too!! Thank you all again for your PROMPT response in getting this issue rectified, Crystal, and those other anonymous people who made this wrong a right!!

Dishonest. Avoid I bought a pink princess philodendron. What I got was nothing like what they advertise. It was a premium price so I expected more. I did not get a pink princess but some other philodendron which shouldn't cost more than $15. Their 100% happiness guarantee is BS. I emailed and filled out the contact form like the website says and no response. Beware of the reviews on the website, they filter them and only publish the positive ones.

I have been having delivery issues with… I have been having delivery issues with livelyroot. Plants have come in crushed, one plant sat at the post office for almost a week without anyone contacting us to tell us it was there. Unfortunately livelyroot wrote the answer to it was that it was the delivery company’s issue not theirs. So much for their 100% guarantee.