Holly G.
GBArrived wilted The plant was a birthday gift for my mom. I have had great experiences with Lively Root before so I did not hesitate to place another order. Unfortunately, the plant arrived very wilted and had dropped a lot of leaves and blooms in its box. Fortunately the recipient recognized it just needed to be watered and propped with a trellis, and now it’s coming back to life. I imagine the Florida heat was a factor during transport, but I was disappointed that it arrived in such bad condition.
Elena Castaldo
GBBEST PLACE TO PURCHASE ONLINE PLANTS Plants arrive packaged perfectly. Healthiest plants I’ve ever received online and I purchase online every 1-2 months. I’ve purchased from many different companies and this is the best. On top of BEAUTIFUL plants, the customer service in outstanding. I get a reply at most within 1-2 days. They understand costumers come first and have done everything to assist me. Any damage to plants was clearly due to shipping and I’ve received credit, replacements and refunds. I’ve purchased 6 plants so far and will continue to only purchase from lively roots
customer
GBI have been having delivery issues with… I have been having delivery issues with livelyroot. Plants have come in crushed, one plant sat at the post office for almost a week without anyone contacting us to tell us it was there. Unfortunately livelyroot wrote the answer to it was that it was the delivery company’s issue not theirs. So much for their 100% guarantee.
Carrie B
GBMishap in shipping and handling I ordered a Ponytail Palm and it arrived quickly, unfortunately during shipping the palm received some damage. Lively Root was amazing and took care of the situation, so I could receive a happy and healthy plant. This has been the best customer service I’ve received in years. I will be a continuing customer with Lively Root.
sp
GBDishonest. Avoid I bought a pink princess philodendron. What I got was nothing like what they advertise. It was a premium price so I expected more. I did not get a pink princess but some other philodendron which shouldn't cost more than $15. Their 100% happiness guarantee is BS. I emailed and filled out the contact form like the website says and no response. Beware of the reviews on the website, they filter them and only publish the positive ones.