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Trustify360 - Default Title

Lively Root

600 B Street, 92101, San Diego, United States

http://livelyroot.com

Visit this site

3.65

Based on 20 Reviews

55.00%

10.00%

0.00%

15.00%

20.00%

About Lively Root

At Lively Root, we are horticultural experts passionate about empowering our customers to create green spaces. Our team has over a century of experience as growers, retailers, and landscapers. We know with so many new consumers to home gardening, the learning curve can be steep. That is precisely why we not only provide pristine plants for the best possible start, but we also offer education and coaching. By equipping our customers with knowledge, we hope not only to guide but to inspire. Lively Root is committed to providing eco-friendly products and responsibly grown plants. All of our orders come to our customer’s doorstep carefully packaged from one of our nurseries to ensure quality at every step. Our direct fulfillment further expedites shipping and processing so we can provide the freshest plants anywhere. Plants improve air quality, soothe stress, and even promote creativity. However, we know purchasing plants can be thorny. The ability to shop directly is a huge step forward in making gardening accessible to everyone. Through our handcrafted process, we want everyone to feel comfortable ordering, whether it’s their first plant or hundredth!

Contact Info

http://livelyroot.com
600 B Street, 92101, San Diego, United States
[email protected]

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I received a plant as a gift I received a plant as a gift. It showed up with rot on half the leaves. I reached out for a replacement. They said they'd send one. They never did.

I ordered a plant for a team member… I ordered a plant for a team member that had a loss in their family. Sadly the plant I wanted was out of stock after making my order. The team quickly outreached to me apologizing for any inconvenience and offered any other plants within the same price range. I found another fabulous plant. They made the exchange promptly and professionally! I can’t wait to order more in the future!

PROS at PROMPTLY making a WRONG into a RIGHT! I originally had ordered the Pink Flamingo plant but it unfortunately arrived on the early dying stages. I emailed you all the pics and i got a quick response back with choosing the equal dollar amount of another plant but advised to pick a more durable plant for the long travel it would take to arrive here to ensure its life. I did that and what’s wild is, I was already notified by my Shop app of its shipment details BEFORE your already fast response of those details!! I was POSITIVELY BAFFLED by the swift action made by Crystal and company!! It was delivered today, 9/20/2022 and it’s oh so cute too!! Thank you all again for your PROMPT response in getting this issue rectified, Crystal, and those other anonymous people who made this wrong a right!!

Rubber Tree Replacement I received a rubber tree plant and observed spider mites about a week later. I contacted Lively Root for help to rid the spider mites and they offered to replace it or give me a credit towards a new plant. I really appreciate them going above and beyond to serve me. They were also very responsive, professional, and kind. I am a dedicated customer and will return for more plant babies.

I have been having delivery issues with… I have been having delivery issues with livelyroot. Plants have come in crushed, one plant sat at the post office for almost a week without anyone contacting us to tell us it was there. Unfortunately livelyroot wrote the answer to it was that it was the delivery company’s issue not theirs. So much for their 100% guarantee.

Lively Root

http://livelyroot.com

About Lively Root

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Contact Info

Doug Tierney

Maryann Van Huss

Tiffany Mills

Tyler

customer