Carla Griffin
GBExceptional customer service I want to let anyone know if your looking for great customer service to go along with beautifully maintained plants, you've found it! I ordered 1 snake plant that arrived as expected but unfortunately FedEx was awful with delivering my 2 lrg Fiddle plants. CS was excellent with accommodating me!! I totally blame FedEx and will be ordering from them again, as they will avoid FedEx for my account. A1 !!
LH
GBPoor quality plants We bought three plants through Lively Root, which all ended up dying out of nowehere on us after the 30-day guarantee period of course. We are successful at keeping many other plants alive so this was not user error. We don't recommend this company.
Lfox
GBFantastic customer support Fantastic customer support! I sent a tree to my son as a gift. It was delivered quickly, packaged well but some limbs were broken. I was disappointed that it was damaged during shipping but the customer service team did everything to satisfy us. Will definitely shop here again.
customer
GBI have been having delivery issues with… I have been having delivery issues with livelyroot. Plants have come in crushed, one plant sat at the post office for almost a week without anyone contacting us to tell us it was there. Unfortunately livelyroot wrote the answer to it was that it was the delivery company’s issue not theirs. So much for their 100% guarantee.
Maryann Van Huss
GBI ordered a plant for a team member… I ordered a plant for a team member that had a loss in their family. Sadly the plant I wanted was out of stock after making my order. The team quickly outreached to me apologizing for any inconvenience and offered any other plants within the same price range. I found another fabulous plant. They made the exchange promptly and professionally! I can’t wait to order more in the future!