Lynne Correia
GBI received a Chinese money plant as a… I received a Chinese money plant as a gift. It arrived with a full blow thrips infestation…. Just unpacking the box in my apartment spread the little buggers to my other plants…. They are near impossible to get rid of so use caution when ordering from lively root. They guarantee & will replace plant but the damage was already done.
Cheryl
GBIncredible customer service Incredible customer service! My plants came damaged because of the shipping carrier turning the box upside down in transit which was out of their control and they went above and beyond to get me replacement plants! I can’t wait to get my new plants! Thank you again Lively Root and the customer service team!
Tyler
GBRubber Tree Replacement I received a rubber tree plant and observed spider mites about a week later. I contacted Lively Root for help to rid the spider mites and they offered to replace it or give me a credit towards a new plant. I really appreciate them going above and beyond to serve me. They were also very responsive, professional, and kind. I am a dedicated customer and will return for more plant babies.
Carrie B
GBMishap in shipping and handling I ordered a Ponytail Palm and it arrived quickly, unfortunately during shipping the palm received some damage. Lively Root was amazing and took care of the situation, so I could receive a happy and healthy plant. This has been the best customer service I’ve received in years. I will be a continuing customer with Lively Root.
LH
GBPoor quality plants We bought three plants through Lively Root, which all ended up dying out of nowehere on us after the 30-day guarantee period of course. We are successful at keeping many other plants alive so this was not user error. We don't recommend this company.