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Trustify360 - Default Title

Lively Root

600 B Street, 92101, San Diego, United States

http://livelyroot.com

Visit this site

3.65

Based on 20 Reviews

55.00%

10.00%

0.00%

15.00%

20.00%

About Lively Root

At Lively Root, we are horticultural experts passionate about empowering our customers to create green spaces. Our team has over a century of experience as growers, retailers, and landscapers. We know with so many new consumers to home gardening, the learning curve can be steep. That is precisely why we not only provide pristine plants for the best possible start, but we also offer education and coaching. By equipping our customers with knowledge, we hope not only to guide but to inspire. Lively Root is committed to providing eco-friendly products and responsibly grown plants. All of our orders come to our customer’s doorstep carefully packaged from one of our nurseries to ensure quality at every step. Our direct fulfillment further expedites shipping and processing so we can provide the freshest plants anywhere. Plants improve air quality, soothe stress, and even promote creativity. However, we know purchasing plants can be thorny. The ability to shop directly is a huge step forward in making gardening accessible to everyone. Through our handcrafted process, we want everyone to feel comfortable ordering, whether it’s their first plant or hundredth!

Contact Info

http://livelyroot.com
600 B Street, 92101, San Diego, United States
[email protected]

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Fantastic customer support Fantastic customer support! I sent a tree to my son as a gift. It was delivered quickly, packaged well but some limbs were broken. I was disappointed that it was damaged during shipping but the customer service team did everything to satisfy us. Will definitely shop here again.

PROS at PROMPTLY making a WRONG into a RIGHT! I originally had ordered the Pink Flamingo plant but it unfortunately arrived on the early dying stages. I emailed you all the pics and i got a quick response back with choosing the equal dollar amount of another plant but advised to pick a more durable plant for the long travel it would take to arrive here to ensure its life. I did that and what’s wild is, I was already notified by my Shop app of its shipment details BEFORE your already fast response of those details!! I was POSITIVELY BAFFLED by the swift action made by Crystal and company!! It was delivered today, 9/20/2022 and it’s oh so cute too!! Thank you all again for your PROMPT response in getting this issue rectified, Crystal, and those other anonymous people who made this wrong a right!!

I have been having delivery issues with… I have been having delivery issues with livelyroot. Plants have come in crushed, one plant sat at the post office for almost a week without anyone contacting us to tell us it was there. Unfortunately livelyroot wrote the answer to it was that it was the delivery company’s issue not theirs. So much for their 100% guarantee.

BEST PLACE TO PURCHASE ONLINE PLANTS Plants arrive packaged perfectly. Healthiest plants I’ve ever received online and I purchase online every 1-2 months. I’ve purchased from many different companies and this is the best. On top of BEAUTIFUL plants, the customer service in outstanding. I get a reply at most within 1-2 days. They understand costumers come first and have done everything to assist me. Any damage to plants was clearly due to shipping and I’ve received credit, replacements and refunds. I’ve purchased 6 plants so far and will continue to only purchase from lively roots

Mishap in shipping and handling I ordered a Ponytail Palm and it arrived quickly, unfortunately during shipping the palm received some damage. Lively Root was amazing and took care of the situation, so I could receive a happy and healthy plant. This has been the best customer service I’ve received in years. I will be a continuing customer with Lively Root.

Lively Root

http://livelyroot.com

About Lively Root

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Contact Info

Lfox

Tiffany Mills

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Elena Castaldo

Carrie B