Elena Castaldo
GBBEST PLACE TO PURCHASE ONLINE PLANTS Plants arrive packaged perfectly. Healthiest plants I’ve ever received online and I purchase online every 1-2 months. I’ve purchased from many different companies and this is the best. On top of BEAUTIFUL plants, the customer service in outstanding. I get a reply at most within 1-2 days. They understand costumers come first and have done everything to assist me. Any damage to plants was clearly due to shipping and I’ve received credit, replacements and refunds. I’ve purchased 6 plants so far and will continue to only purchase from lively roots
Carrie B
GBMishap in shipping and handling I ordered a Ponytail Palm and it arrived quickly, unfortunately during shipping the palm received some damage. Lively Root was amazing and took care of the situation, so I could receive a happy and healthy plant. This has been the best customer service I’ve received in years. I will be a continuing customer with Lively Root.
Vanessa N Travis Williamson
GBLively Root is the BEST! Lively Root is one of the best businesses I have purchased from! The plants where packed and shipped with extreme care & shipping was fast! Any issues I had with my order where address immediately & now I’m enjoying my beautiful plants everyday! I highly recommend this company to anyone looking to bring beauty & nature into their lives!
Holly Moore
GBBEWARE BEWARE. It’s always a red flag when you can’t speak to someone but instead get an automated response directing you to send an email. 3 out 4 orders have been missing items or not sent at all. Was I notified? Of course not. So I contacted them through email, & when I finally got a response days later, they acted like it was no big deal, & didn’t even offer to refund shipping charges. Oh btw, this was a birthday gift for my sweet 80 year old neighbor. When I asked if she liked her plant she informed me that she never receive it.
Doug Tierney
GBI received a plant as a gift I received a plant as a gift. It showed up with rot on half the leaves. I reached out for a replacement. They said they'd send one. They never did.