Successful sale thanks to Rebecca, Lucy and Olivia. Many thanks to Rebecca Whelen and colleagues Lucy Webster and Olivia Owen in the Chesterfield team for completing our property sale that lay in the middle of four party chain. They were all a pleasure to deal with and took the process from start to completion in two months, getting it over the line when it looked like we might be facing a difficult delay. Communication down the chain appeared difficult and whilst I’d personally have liked more frequent updates over the critical last week or two of the transaction, there was always someone able to take my call and pass on the latest position.

Terrible service Terrible service, brocken promises. Please do not use this company for a WILL and certainly do not pay upfront. I had a very nice and friendly chat with Filip Feret who after speaking to serval solicitors had put my mind at rest about our needs for a very sensitive WILL we even wanted to trust Elliot Mather to be the executor of our estate. After our indepth conversation and after meeting filip face to face again pointing out our needs, I was dubious about payment upfront but he filled me with trust that we would get a brilliant WILL he even suggested afterwards that we would should start talking about holidays. And stop this talk about WILLS and death etc. So as you can imagine I was filled with hope and trust from Filip Feret. We got the draft WILLS sent over by email they was 2 pages of utter rubbish and not worth the paper they would be printed on. I have since tried to sort this out with Filip but he is refusing to change the wording that he first promised. He did however ask me to give him a idea of how I wanted it wording which I thought was very unprofessional as this is what we was paying him for and then to do his work for him aswell So I agreed and gave him my wording that just made it clear in our instructions and filip just replied by saying I can not use that but never tried to meet us halfway with an alternative. And left it if you wish to discuss it further please get intouch. I now have lost all faith in the company and wish for a full refund. On the grounds I have been Miss sold the WILL under false pretending, and misrepresentation. I will be taking this matter further at this point due to the amount of stress it has caused us.

Took time to explain Elliot Mather was recommended by our new build company and we're SO glad we went with them. Previous solicitor experience made me think they're all the same and very informal - but this wasn't true. My partner and I had a stressful journey selling up my leasehold flat. We hit hurdles with the buyers as well as delays from the leasehold management company. Our mortgage offer also had difficulties and then some more with an extension for our purchase (market crash) due to newbuild completion delays. All in all, I can't count the times we thought things would fall through. However Andrew and his team gave us reliable, realistic and FRIENDLY advice when we reached out for help. They took the time to speak to us on the phone, and Andy would break things down into a legal language that we could understand. He was very pleasant and cheerful to talk to and the team genuinely made me feel better in those low moments. We've been in our new home for a month now and we're so happy. 2022 was an experience we never want to relive but we're so thankful for Andy and his team for supporting us through the journey and making it easier when times were uncertain.

I dealt with the Nottingham branch… I dealt with the Nottingham branch although I thought I would be dealing with Chesterfield. Jasmine and Daniel never returned phone calls and very rarely returned emails. At one point they were both off on annual leave and I was passed to 3 other people to try and help (who couldn't). I wouldn't recommend to anyone and wouldn't use them again. The whole process took longer than we thought it would with such a sort chain. They didn't answer phone calls and questions by our estate agent and made the whole sale more stressful than it actually needed to be.

Very professional and competent… Very professional and competent company, they replied to emails and got back to us in a timely manner. Offered brilliant advice during our sale/purchase. Special thanks to Jasdeep and Corah @ chesterfield office. Wouldn’t hesitate to recommend! Thanks, Mr & Mrs Stones