very poor service so frustrated with the Chesterfield branch. I was given one case-handler that then passed to another or possibly three at one stage, hard to keep track. Comms to my buyer and seller's solicitors are ridiculously slow despite an assurance they could complete within 12 weeks of instruction - we're now at 4 months and counting, no end in sight. One outstanding issue that was flagged months ago and still isn't resolved. I am given no advice about what I should be querying and it's only fortunate I am an experienced buyer. Wasting my hard earned money on a sale that may not proceed, seriously not impressed! The phone may as well not exist, all comms have been via email with the inevitable delays

Conveyancing Thank you to Michelle Fox and Amy Wright for my conveyancing. Sally Rutter was fantastic and went above and beyond to complete my house sale. I have no hesitation in recommending them. No

Fantastic service! I have had the pleasure of dealing with Leanne Wainwright for the purchase of my new build. She has been absolutely amazing! Nothing was ever too much to ask, she always responded promptly to all emails and calls and she was very reassuring and friendly in a professional manner. She meet our needs as a customer and exceeded our expectations by completing our sale in around 2-3 weeks! She really is a superb!! 5 star service and I would 100% recommend and I do hope to use her again on any future purchases we may have. Thanks again Leanne :-D

Highly recommended Highly recommended. Seamless experience when dealing with Leanne from Elliot Mather when selling and buying our new home. Made everything so stress free. Polite, professional and kind, whilst dealing with my mountain of questions along the way. Thank you for everything, Leanne.

I dealt with the Nottingham branch… I dealt with the Nottingham branch although I thought I would be dealing with Chesterfield. Jasmine and Daniel never returned phone calls and very rarely returned emails. At one point they were both off on annual leave and I was passed to 3 other people to try and help (who couldn't). I wouldn't recommend to anyone and wouldn't use them again. The whole process took longer than we thought it would with such a sort chain. They didn't answer phone calls and questions by our estate agent and made the whole sale more stressful than it actually needed to be.