Successful sale thanks to Rebecca, Lucy and Olivia. Many thanks to Rebecca Whelen and colleagues Lucy Webster and Olivia Owen in the Chesterfield team for completing our property sale that lay in the middle of four party chain. They were all a pleasure to deal with and took the process from start to completion in two months, getting it over the line when it looked like we might be facing a difficult delay. Communication down the chain appeared difficult and whilst I’d personally have liked more frequent updates over the critical last week or two of the transaction, there was always someone able to take my call and pass on the latest position.

Promised one thing and delivered another I had a disappointing experience when instructing Elliot Mather for the sale of my property but am not commenting on their ability to perform the legal work for a property sale to a decent standard. Prior to instruction, I discussed my requirement to be protected from legal costs in the case that the buyer withdrew from the sale and left me liable to pay hundreds of pounds in fees. I was assured that I could buy an insurance policy to pay the Elliot Mather fees in the event that the sale collapsed. I instructed them and received details of the proposed insurance policy, which would have left me liable to pay potentially hefty fees if the buyer pulled out of their purchase. I don't see why changing the names of a buyer(s) can cost hundreds of pounds as I was happy to continue with Elliot Mather if the sale collapsed and so they would ultimately get their full fee. Have now gone elsewhere and got a 'no sale no fee' agreement with a firm that are moving things very quickly at the moment. Clarification: further to your response to my review, I was given a quote whilst on the phone to your employee and was told that a policy for £66 would fully meet my needs. Your email follow up quoted £80 for a policy that did not meet my needs. I advise you to be honest and transparent in your response to reviews!

Fantastic service! I have had the pleasure of dealing with Leanne Wainwright for the purchase of my new build. She has been absolutely amazing! Nothing was ever too much to ask, she always responded promptly to all emails and calls and she was very reassuring and friendly in a professional manner. She meet our needs as a customer and exceeded our expectations by completing our sale in around 2-3 weeks! She really is a superb!! 5 star service and I would 100% recommend and I do hope to use her again on any future purchases we may have. Thanks again Leanne :-D

Took time to explain Elliot Mather was recommended by our new build company and we're SO glad we went with them. Previous solicitor experience made me think they're all the same and very informal - but this wasn't true. My partner and I had a stressful journey selling up my leasehold flat. We hit hurdles with the buyers as well as delays from the leasehold management company. Our mortgage offer also had difficulties and then some more with an extension for our purchase (market crash) due to newbuild completion delays. All in all, I can't count the times we thought things would fall through. However Andrew and his team gave us reliable, realistic and FRIENDLY advice when we reached out for help. They took the time to speak to us on the phone, and Andy would break things down into a legal language that we could understand. He was very pleasant and cheerful to talk to and the team genuinely made me feel better in those low moments. We've been in our new home for a month now and we're so happy. 2022 was an experience we never want to relive but we're so thankful for Andy and his team for supporting us through the journey and making it easier when times were uncertain.

very poor service so frustrated with the Chesterfield branch. I was given one case-handler that then passed to another or possibly three at one stage, hard to keep track. Comms to my buyer and seller's solicitors are ridiculously slow despite an assurance they could complete within 12 weeks of instruction - we're now at 4 months and counting, no end in sight. One outstanding issue that was flagged months ago and still isn't resolved. I am given no advice about what I should be querying and it's only fortunate I am an experienced buyer. Wasting my hard earned money on a sale that may not proceed, seriously not impressed! The phone may as well not exist, all comms have been via email with the inevitable delays