SKUGrid is very buggy SKUGrid is very buggy. Their Customer Support is the worst I have ever seen. if you open a ticket to get your issue resolved, YOU WILL NOT HEAR FROM ANYONE EVER. All tickets go unanswered! I have opened 3 tickets in relation to 3 different issues and it's been almost a month since the 1st ticket I opened. Only received an auto-response with a promise that someone will send a personal response within 2 working days. Like I said it's been almost a month, and issues keep happening, because the software is becoming buggy. Moreover, those issues can be really costly whether you are selling on eBay, Amazon or even on your own shopify store. On the other hand, SKUFetch used to be good at curating images and saving you time, but now it is no longer the same and you have to upload the images manually, as it pull very poor quality images, most of them are just random images of logos or other products that appear on the product page. Again, no response or update from the Developers!!!!

If I could give zero stars I would If I could give zero stars I would. They never address tickets in a timely manner and you get the same responses that they are working on it. It's been 5 months with no resolution and it's only gotten worse. On the rare occasion when it works, it works great but the customer support has been less than desired. I wish there were a competitor out there who could do it better and I'm still looking. I do not recommend.

I've been using Sku Grid for a while… I've been using Sku Grid for a while now and I have to say that it's a great platform for managing my online sales. The ability to automate price updates and inventory monitoring across multiple marketplaces has saved me a lot of time and effort. However, I did have some issues with the customer service response time. It took a little longer than expected to get a response, which was frustrating at times.

Used to be great. Now full of bugs and no Customer Support. I've used Sku Grid for over 3 years now. All was going great, until the past 6 months or so. There are so many bugs with different suppliers that have not been updated and lots of issues with Sku Lister. I have created many support tickets, emailed countless times about these issues and only on occasion I get a response saying they will look into and keep me updated. Never had any update and all the same issues persist. They are not looking into anything. It's very unfair to treat paying customers like this. Someone needs to update the users and tell us what is actually going on. I loved using this software as is was kept updated, I'd usually receive a response from customer service within a day or so and the issues were usually resolved quickly. The whole team now seems to have disappeared. I'm really hoping the team can turn things around again!

It was a rough ride last few weeks, but in the end it was worth the hassle It was a rough ride last few weeks: extension for file exchange kept acting up, slow performance of web-site and delays in price checking. However, everything was fixed and updated, support was quick & polite and once again they did a great job of handling the problems and as far as I know not only recovering from them, but also improving their infrastructure so that it won't happen again. Thanks ! I used Sku Grid for last year and I will continue using it! John G.