Friendly Efficiency The office staff is friendly and so knowledgeable. They over deliver, i.e. beat the expected time to have your new passport to you.

Don’t use AA passport service They got me the wrong passport size my old passport was 50 pages the one they got me was 28 pages I never checked the small size passport When I asked them to correct their mistake they didn’t give me any answer except lies one of the worst services in DFW area Bad service No responsibility for their mistakes monkey business Beware of this company and specially the Richardson office

Competence and security: international experience, very “up” on international visa requirements for cultural and educational trips to multinational countries of all cultures and all religions. Hello, I was delighted to deal with an office in an important office building with entry identity security to their offices. The international staff understood the nuances of Canadian passport renewal and specific photo requirements. Total integrity. I will entrust them with future visas needed for parts of the world that I will visit with sophisticated international cultural groups that have specific visa requirements. Yours truly, Kari Jonassen

A+ experience in stressful moment Once I was able to reach these people, and they were very good about leading us through the process. When you talk to them on the phone, they do seem a little bit casual, but that may be cultural and I think it also may be that they are dealing with people that are basically almost in crisis mode so their calmness might be in such contradiction to the chaos that is occurring with those of us who need passports immediately.. they did an excellent job and everything worked out exactly as they said it would

Everything about my experience was A+ Everything about my experience was A+. I realized my passport was expired the night before traveling for Christmas break. Not only did make sure all my paperwork was properly filled out and my pictures were correct, they came and picked everything up at my building. Since everything is closed on Christmas Day (not the companies fault) I have to wait till the 26th of December - but from the time they submitted my application at 8:30 and to passport in hand at 6:15pm they kept me abreast of the progress the entire time. I would recommend them to anyone. Actually I already have to a gentleman in my building who happen to see me with them.