Handled my questions quickly honestly… Handled my questions quickly honestly and efficiently

Surprisingly good customer service? What? Not normally one to write reviews, but will do so here as this was just an instance of abnormally high quality customer service. Story goes: Called in about a secretary of state compliance issue that was brought to my attention from one of our vendors. Upon calling, was transferred within ~60 seconds to an actual person rather than a machine. Got ahold of Jodin, who was absolutely fantastic. Basically right off the bat, they were well aware of the compliance requirements, were able to assist me with figuring out where the hiccup occurred, proposed what would have likely caused the issue (which I confirmed was spot on following the call!), confirmed that we were in good standing in regards to the issue, then gave a quick rundown on the processes they undertake to avoid any hiccups on our companies end. All of this happened in about 6 or 7 minutes from dialing the number to ending the call. I don't think I've ever had a customer service interaction that was resolved so thoroughly, let alone one in such a short period of time. Props to swyft filings on this one, an issue I thought I'd be working on solving throughout an afternoon took less time than making coffee.

Very helpful Very helpful

One of the absolute worst experiences One of the absolute worst experiences I have ever had as a customer. I never leave bad reviews but I have to on this one. I paid hundreds to get my company incorporated in Delaware and even agreed to pay extra for expedited processing. It's been 45 days and I still haven't received my articles of incorporation which has resulted in me having to postpone launching my company and losing thousands of dollars. Their excuse was that the document got lost in transit, however, Delaware reps said that rarely happens and that the issue was due to Swyft. This company was so quick to reach out to me dozens of times to get more money during my incorporation process but never contact me following up with this issue. Every rep says that they will get back to me and never do. Now they said sorry and offered me a service that is pointless instead of making their customer happy. Other friends that recently incorporated their company with other services (or on their own) received their documents in under 21 days. With Swyft you have to expect to wait months, even if you pay extra. I will never recommend this company. Terrible customer service and only cares about the money out of your pockets. Once you pay, they don't care about you or your company.

Sanora did an incredible job! Sanora did an incredible job! I called in upset about what I felt were random and uncalled for charges to my account. Sanora calmed me down and talked me through everything. What an incredible employee you guys have!