Identity Bait and Switch I initially received a call that was spoofing a local number to the npa-nxx of my cell. When I answered, the original gentleman indicated he was with the Federal Student Loan program to help pre-qualify me for loan forgiveness and then asked me 3 questions and then passed me to a "case manager". This case manager, whose name is Kevin, was very professional and said he was with USA Student Debt Relief to help with the application process, so I thought maybe the Federal Government was using sub-contractors to assist, since they do with other areas of the Government I proceeded with the call. As we talked for another couple of minutes, he asked my household size. I explained that my federal tax return it is one, he said no, how many live in your house. I said that is odd since all Federal income programs go off the dependents on the tax return, not who lives there. He said they weren't with the Federal government, this was different. I told him I wanted to stop the conversation immediately. I explained to him that the person that transferred me to him indicated he was with the Student Loan Program for the DOE and I was no longer comfortable talking to him. He thanked me for my time, but since they misrepresented themselves to start with, I have 0 faith in their ethics as a company.

5 Stars I am very happy to report the positive and professional treatment I’ve received. My representative Mr. Richard Gray has been nothing less than an angel. Every time I call for any clarifications, he is expeditious in his response and very courteous. This entire process has been very stressful for me. However I truly feel well supported and represented. I truly recommend anyone to utilize their services.

This program has help me when it comes… This program has help me when it comes to working on my loans, I have realized how helpful they are within keeping up to date on my student loans and my payments, thank you so much for the help! I recommend each and everyone to receive any information And may understand the help they provided me !

Excelent assistance! Excelent assistance! The Case Manager was super proffesional and explained all benefits in detail. The final savings are amazing

Bruce Mendez was a great contribution… Bruce Mendez was a great contribution to my problem with my student loan, he really was a professional, I thank him very much for the patience that he explained to me each one of the processes, it was all the same as I explain it and I am very happy with the help he gave, he gave me A lot of peace, since the idea of not being able to pay my student loan had me very stressed. This really is a serious and respectful company. Thanks Bruce.