Not what I'd expected Delivery was a bit late, but that's not a problem. Unfortunately my cat didn't like it. I didn't find it very entertaining either. The snake is slow and it occasionally bumps into objects, then it gets stuck. Same thing with carpets: terrible with carpets, so if you have them, the snake, which basically goes round in circles, will get stuck every single time it meets the carpets.

Never got the replacement Owing to an annoying oversight of my own (damn you Apple Pay 😝) the package got sent to the wrong address (my own fault) however, after the courier company refused to help (or even accept payment to recollect 🤷🏻‍♂️) Pet&Path came through and resent it. 10/10. Thank you Emily. Amazing customer service. Edit : they never resent it. They just said they would.

Pet&Path Magic Snake Scam! I ordered the Magic Snake for my cat from Pet and Path. The money went out of my account instantly then never heard anything or received an email to confirm my purchase. I contacted their support contact form on their website to ask if there was a problem with delivery and to say I never received a confirmation from them. I never heard anything back. About 10 days later the Magic Snake arrived and I was instantly disappointed with the product. It's poorly made. They promised money back if you are unhappy, no questions asked! I contacted them on their support form on their website again to ask how I could make the return. Never got a reply. Waited two weeks before contacting them again to ask for my money back. Still not got anything. The company is a scam and lies about their money-back guarantee. The snake in my opinion an expensive piece of junk. I noticed that another person put a 1* review and Pet&Path came back to them to say that they never received their email on their support form. I don’t believe this at all. They will probably come back to same to me. They can get away with it as the email form on their website doesn’t send proof of sending so the buyer/victim can’t provide them evidence. My next step is to report them to Meta, as it was on their platform that they were falsely advertising their product. Pet&Path I still want my refund?

Great customer support I sent a question to support because I hadn’t received the tracking number I was supposed to get once the item shipped. Emily replied to my email and suggested I check my junk folder as the item had indeed shipped. She even mentioned it was now in my home country. I followed her suggestion and sure enough, the tracking number email was in the junk folder. A few days later the item was delivered. My cat seems to enjoy it but he’s not as playful with like the cats in the ad were. All cats are not created equal. I’m very pleased with the entire transaction. Not something I can say for other sellers on Facebook

Excellent product and Customer Service Excellent product and Customer Service, refund for the Magic Snake which my fussy cat just ignored.