Excellent product and Customer Service Excellent product and Customer Service, refund for the Magic Snake which my fussy cat just ignored.

Not what I'd expected Delivery was a bit late, but that's not a problem. Unfortunately my cat didn't like it. I didn't find it very entertaining either. The snake is slow and it occasionally bumps into objects, then it gets stuck. Same thing with carpets: terrible with carpets, so if you have them, the snake, which basically goes round in circles, will get stuck every single time it meets the carpets.

Imaginary snake!! Ordered a magic snake on 4th December. I contacted pet & path at the end of December who emailed to say it was on the way. They also included a tracking number which seems to have an error. It is now 12th January and I am still waiting. I have emailed them twice since their first response but just receive an automated email. Absolutely useless company and have ZERO idea how they have managed to reach the dizzy heights of a 4.2 star rating on Trustpilot! Would definitely not use this company again!!!

Pami Excellent service from start to finish! pet toy excetly what it shows on line, very good value.

Customer service experience The plastic toy snakes were not a hit with my cats. So I enquired about a refund and was able to receive a refund. The customer service experience was great and very responsive.