Excellent product and Customer Service Excellent product and Customer Service, refund for the Magic Snake which my fussy cat just ignored.

Pet&Path Magic Snake Scam! I ordered the Magic Snake for my cat from Pet and Path. The money went out of my account instantly then never heard anything or received an email to confirm my purchase. I contacted their support contact form on their website to ask if there was a problem with delivery and to say I never received a confirmation from them. I never heard anything back. About 10 days later the Magic Snake arrived and I was instantly disappointed with the product. It's poorly made. They promised money back if you are unhappy, no questions asked! I contacted them on their support form on their website again to ask how I could make the return. Never got a reply. Waited two weeks before contacting them again to ask for my money back. Still not got anything. The company is a scam and lies about their money-back guarantee. The snake in my opinion an expensive piece of junk. I noticed that another person put a 1* review and Pet&Path came back to them to say that they never received their email on their support form. I don’t believe this at all. They will probably come back to same to me. They can get away with it as the email form on their website doesn’t send proof of sending so the buyer/victim can’t provide them evidence. My next step is to report them to Meta, as it was on their platform that they were falsely advertising their product. Pet&Path I still want my refund?

Fantastic experience! I must say I was skeptical about purchasing from Pet&Path but I've had the best experience, customer service is no doubt one of the best I've ever delt with! The products we purchased (Pet&Path magic hammock and the snake) are of incredible quality and as a bonus we got a ebook of many tips and tricks for free! I highly recommend this company, they're doing amazing things, I just wish they had more products I could purchase for my fur babies.

Not what I'd expected Delivery was a bit late, but that's not a problem. Unfortunately my cat didn't like it. I didn't find it very entertaining either. The snake is slow and it occasionally bumps into objects, then it gets stuck. Same thing with carpets: terrible with carpets, so if you have them, the snake, which basically goes round in circles, will get stuck every single time it meets the carpets.

I received my order promptly I received my order promptly. One of three mechanics snakes was damaged. I sent an email explaining the issue and received a response within 48 hours. The issue was addressed promptly and effectively. The product is great and good value for money.