Expensive, but works I used Visa Passport Pro when I needed my passport done in a week. Even though I had 1 week to do, I had to use 2-day option because of "processing time" and travel time by mail. These guys are going to get paid. So bear that in mind. The staffer that I talked to was courteous and professional, and when there was a possible weather delay on my order, they called to let me know, and my order still arrived before my departure date. If you can possibly get your passport done through normal means, do it. Don't wait like I did. But if you do need it done at the last minute, they will get it done for you.

Somewhat satisfied Through the process I had a number of questions. I had great difficulty getting through on the phone but email was prompt and efficient. I did receive my passport in a timly fashion. But I never received any notification of the insurance I purchased. It was not even on my receipt but I did pay for it. I questioned my representative but still have not received anything. I am not sure what to do if the passport was lost.

"Visa Passport Pro Exceeded my expectations without followup from me, they delivered". A welcomed but unplanned FUN trip "across the Pond" was was made possible by "Visa Passport Pro" and their expedited services that took the hassle, pressure of passport renewal out of the equation & without a hitch or followup phone calls from my end. Thanks again Visa Passport Pro for a great experience and visit to Spain.

My visas arrived on time, but the customer service leaves quite a bit to be desired. The customer service rep who helped us need lots of work. It took three calls to get a response. When I called to check status, I never got a response. However the visas did arrived on time.

Good when you finally talk to a real person This company got the job done and on time and gave me a few pointers I wouldn't have thought of. Once you actually speak to a real person, this works. However, until you actually sign up online, it's difficult to get anyone to return your call. They are not good about returning your call until you actually have filled out the paperwork and received a case number. Once I actually got all the paperwork in, they were right on top of getting it back before the date they promised. Actually, you can do the same thing yourself by mail if you aren't in a hurry, as you still have to take the paperwork to a place in your area if it's for a new or expired passport.