I'm giving a 4 stars not because of the… I'm giving a 4 stars not because of the service but because of office hours. but in overall they are prompt on replies and very much to the point needed. I have requested a couple of replies were i had issues and they were prompt on helping out, they also break it down for you so you can follow procedure easily. thank you for everything.

Every time you edit your papers you… Every time you edit your papers you have to wait another two days because they have to be resubmitted for viewing (which you can expedite to 30 minutes if you pay $$). I've already waited weeks because I thought everything was ready to go and I apparently needed to submit the papers for review which I was never told. So far this has been very annoying.

I had a lot of trouble with the promises of a caseworker and the website I had a lot of trouble with the website. They also told me I had a "caseworker" who would help me and gave me the name in an email and phone number. First of all the phone number was wrong and when I calledp it went to a general line. I had trouble filling in some of the fields, some didn't work and had to submit a ticket, and the number fields don't take a decimal or you get an error message with no explanation. I needed a lot of information about my husband that i can't get because we are separated and it's not amicable. The fee is NON-REFUNDABLE with only a few exceptions.

If I could give this a negative rating If I could give this a negative rating, I would! Everything I call to get status, Alexis gives me the same answer, "its still in the mailroom" Today I called to cancel my platinum service and get my money order back. Alexis who is now named Frank tried to intimidate me into keeping the service. I'm not going to pay or keep a service that I am not satisfied with. I want my refund immediately, not later because I might change my mind. This service is horrible!!

Waste of time Waste of time. It has taken so ling to prosess these forms that my spouce has hired a lawyer and the divorce is costing thousands of dollars more than planned. The web forms will not update with new information. Date fields will not accept new dates. Number fields will not accept new numbers and no one on there staff knows how to fix any of the problems. They just tell you that it looks right on their computer, but the forms do not print out with the correct information.