I had a lot of trouble with the promises of a caseworker and the website I had a lot of trouble with the website. They also told me I had a "caseworker" who would help me and gave me the name in an email and phone number. First of all the phone number was wrong and when I calledp it went to a general line. I had trouble filling in some of the fields, some didn't work and had to submit a ticket, and the number fields don't take a decimal or you get an error message with no explanation. I needed a lot of information about my husband that i can't get because we are separated and it's not amicable. The fee is NON-REFUNDABLE with only a few exceptions.

If I could give this a negative rating If I could give this a negative rating, I would! Everything I call to get status, Alexis gives me the same answer, "its still in the mailroom" Today I called to cancel my platinum service and get my money order back. Alexis who is now named Frank tried to intimidate me into keeping the service. I'm not going to pay or keep a service that I am not satisfied with. I want my refund immediately, not later because I might change my mind. This service is horrible!!

I'm giving a 4 stars not because of the… I'm giving a 4 stars not because of the service but because of office hours. but in overall they are prompt on replies and very much to the point needed. I have requested a couple of replies were i had issues and they were prompt on helping out, they also break it down for you so you can follow procedure easily. thank you for everything.

Download I am having a very hard time downloading my paperwork. I have no way to contact the company the phone number just rings once and hangs up

Misrepresented timelines severely.. Misrepresented timelines severely... stated 2-3 days to get my completed forms back. Then sent me 3 emails in 12 hours saying my forms were completed. When I looked there were no forms available so I emailed support. They said "In a review of your account, we found that you have requested legal separation documents. The forms take 2-3 weeks to prepare." Seriously, terrible business. Does it get any worse? Complete ripoff. Go elsewhere, anywhere else.