I had a lot of trouble with the promises of a caseworker and the website I had a lot of trouble with the website. They also told me I had a "caseworker" who would help me and gave me the name in an email and phone number. First of all the phone number was wrong and when I calledp it went to a general line. I had trouble filling in some of the fields, some didn't work and had to submit a ticket, and the number fields don't take a decimal or you get an error message with no explanation. I needed a lot of information about my husband that i can't get because we are separated and it's not amicable. The fee is NON-REFUNDABLE with only a few exceptions.

I have sent several emails since the… I have sent several emails since the beginning of the year requesting our forms so we can begin processs to no avail. Our year of separation was up on Jan 1, 2023 and my support person sent me an email in Aug 2022 that the process would be on hold until we said to start at the new year. Well the clock is ticking, our Better Business office and State's Attorney office are waiting for my response. To date your 15 years of saisfactory service you discuss has not impressed me. Waiting for forms.

Every time you edit your papers you… Every time you edit your papers you have to wait another two days because they have to be resubmitted for viewing (which you can expedite to 30 minutes if you pay $$). I've already waited weeks because I thought everything was ready to go and I apparently needed to submit the papers for review which I was never told. So far this has been very annoying.

Misrepresented timelines severely.. Misrepresented timelines severely... stated 2-3 days to get my completed forms back. Then sent me 3 emails in 12 hours saying my forms were completed. When I looked there were no forms available so I emailed support. They said "In a review of your account, we found that you have requested legal separation documents. The forms take 2-3 weeks to prepare." Seriously, terrible business. Does it get any worse? Complete ripoff. Go elsewhere, anywhere else.

Waste of time Waste of time. It has taken so ling to prosess these forms that my spouce has hired a lawyer and the divorce is costing thousands of dollars more than planned. The web forms will not update with new information. Date fields will not accept new dates. Number fields will not accept new numbers and no one on there staff knows how to fix any of the problems. They just tell you that it looks right on their computer, but the forms do not print out with the correct information.