Intentional Misrepresentation I was misinformed about the nature of this company. I was never told that the money I was told to pay was NOT going directly to my student loan! I just found out that the money that is being taken out of my paycheck every week is Trustpilot's FEE! That amount could have been going to my student loan to bring the amount in arrears back up to date!! I'm very unhappy with this arrangement. I could have spoken directly to the Student Loan commission and made arrangements!

Are you affiliated with fedloan… Are you affiliated with fedloan servicing?!? I’m still confused because there are multiple companies approaching me and I dont know who to trust. Please respond if you are or are not affiliated with them?

Trust Arrow was upfront and honest and… Trust Arrow was upfront and honest and they did everything I was promised by them. Whenever I had any question, they were right there to answer and were extremely helpful. I would recommend them to anyone who needs assistance dealing with student loan issues. I thank them for all they did.

I applied for a loan forgiveness I applied for a loan forgiveness. I was told one would take place with a monthly fee. Okay, because it sound so good, I allowed the fee to be taken from my bank account monthly. I was told I would not have to re-pay the loan. Not true. As of January 2019, I am responsible to pay FedLoan a monthly fee to avoid employment wage garnish and with another company Navient, I have to re-apply for IBR to avoid the same. I contacted 77 Elite, company of which misled me to believe I would not have to re-pay and was informed that because my place of employ was not non-profit, I was responsible to pay accordingly. I was more than hurt. I was almost in tears but, I remained strong and made it so the company would no longer be able to take any monies from my bank account. What is being done is theft! It should not be allowed. I want someone besides myself to know the truth about the matter. The whole story should be told in the beginning not half the story. If the whole story were told, the company would not have customers.

Acts like a SCAM company This seems like a scam. The payments are NOT based on income level. I tried to tell you that I already spoke with the US Dept of EDU and even emailed you a copy of the form that I had sent to them. I explained my dire situation with my husband's job loss and medical condition, but I was still charged over $200 for 2 months of your NOT getting my student loans out of default. I spoke directly with US Dept to get my loans out of default and prevent garnishment after paying you to do that. You wouldn't email or mail the form I needed to stop the automatic draft from my account and the person "assigned to my account" was never available when I called. Not acceptable. As far as my opinion, you owe me my money back.