To be honest To be honest, I don't believe that I made a good decision with Trust Arrow. I could have done the exact same service and not paid anything at all if I had done it on my own. When I talked to the agent, I was crying, emotional, overwhelmed, and understood that Trust Arrow was the only means by which I could apply for Student Forgiveness. I now know that that is not the case and I wouldn't have had to pay nearly $1000 in order to consolidate and send the paperwork myself. Also, I didn't realize that while I was on the phone, the Trust Arrow representative was going to be accessing my FAFSA as though they were me. I didn't realize that that was going on until after I was contacted by FAFSA. It seems like that should be illegal. Update: 03/10/2021 This is *not* a competitive reviewer. I am a real client who lost $1000 and I have the paperwork and bank statements to prove it. Please do not waste your time with this. Go straight to FedLoan Services. They are available to chat on the phone and can explain everything. I was naive and didn't know better. I just don't want the same thing to happen to anyone else.

They have been extremely professional… They have been extremely professional and courteous to speak with. Helped me out tremendously, I can now live again (Finically). I’m very grateful for there assistance.

I was excited to use the company to… I was excited to use the company to help pay on my student loan, however, they didn't pay on my loan as supposed to which has affected my credit and they have not returned any of my phone calls to resolve situation. Student loan department told me to take them to court for fraudulent use of my money and not paying or communicating. Unnecessary stress and extreme disappointment with this company. Wishful and hopeful for better/ honest services.

I was So Disgusted with my loan… I was So Disgusted with my loan situation Until I contacted Trust Arrow For Help. Service was excellent, the Advisor made me feel wonderful knowing my loan was going to be taken care of with their help

I tried them out but was dissatisfied… I tried them out but was dissatisfied with their services. After paying my fee, a week later called back and got the run around so I wait for someone to call, never did. So I called back a week later and was transferred 3 or 4 times then they hung up on me. So I cancelled my card so they could not pull more money out. When I did that they were quick to call and send emails. This place or people are a joke and would not trust them to do anything for me.