Intentional Misrepresentation I was misinformed about the nature of this company. I was never told that the money I was told to pay was NOT going directly to my student loan! I just found out that the money that is being taken out of my paycheck every week is Trustpilot's FEE! That amount could have been going to my student loan to bring the amount in arrears back up to date!! I'm very unhappy with this arrangement. I could have spoken directly to the Student Loan commission and made arrangements!

I was excited to use the company to… I was excited to use the company to help pay on my student loan, however, they didn't pay on my loan as supposed to which has affected my credit and they have not returned any of my phone calls to resolve situation. Student loan department told me to take them to court for fraudulent use of my money and not paying or communicating. Unnecessary stress and extreme disappointment with this company. Wishful and hopeful for better/ honest services.

Beware of TRUST ARROW & other like business I started working with TRUST ARROW in September of 2021. I was LEAD TO BELIEVE I was consolidating my student loan with 10 payments of 99.50 going TO MY DEBT. In 10 years if my income was under a certain amount, my debt would be forgiven I was not told in anyway that they were a "Consulatation Company" Forward to now. My last payment was 99.50 in June of 2022. Today 8/26/22 I find my debt IS NOT CONSOLIDATED and NOTHING went toward pay off of my loans as they LEAD YOU TO BELIEVE There are several of these companies are being SUED. DO NOT USE ANY go to the direct FED AID site and talk to ONLY THEM. This is DISGUSTING how these people prey on others trying to help themselves. B4 they say I am a "Paid person from competitor" Its a lie, I have very much been taken for an idiot for 10 MONTHS Also loan consolidation NEVER CHARGES ANY FEES remember that

I'm disappointed they didn't contact me… I'm disappointed they didn't contact me regarding where we are with the loan process. I was continuing to receive call from the debt collector. I'm still not sure where we are with the process.

I was So Disgusted with my loan… I was So Disgusted with my loan situation Until I contacted Trust Arrow For Help. Service was excellent, the Advisor made me feel wonderful knowing my loan was going to be taken care of with their help