I was excited to use the company to… I was excited to use the company to help pay on my student loan, however, they didn't pay on my loan as supposed to which has affected my credit and they have not returned any of my phone calls to resolve situation. Student loan department told me to take them to court for fraudulent use of my money and not paying or communicating. Unnecessary stress and extreme disappointment with this company. Wishful and hopeful for better/ honest services.

So when I had signed up So when I had signed up, immediately the Agent Sara Smith got smart with me over the phone. I still went through with it because I wanted to get rid of my student loans, i go online to read reviews and they are all bad. So i called to cancel & Sara repeatedly hung up on me, was being so rude to me saying I work a regular Job unlike her. If I could get ahold of someone that is hire up from her that I can personally talk too that would be great. Till then, i will be finding a different company that will help me out with my student loans. & this has nothing to do with me getting a refund. This has something to do with how the agent SARA SMITH talked to me over the phone. She was being RUDE! this company is a joke.

Trust Arrow was upfront and honest and… Trust Arrow was upfront and honest and they did everything I was promised by them. Whenever I had any question, they were right there to answer and were extremely helpful. I would recommend them to anyone who needs assistance dealing with student loan issues. I thank them for all they did.

I am reading the reviews which there… I am reading the reviews which there are, apparently, more bad reviews than good and it seems that, with all of them, they give a standard reply to contact them and they will be happy to resolve it...even though there are several reviews complaining about lack of communication and not being able to reach anyone.

I applied for a loan forgiveness I applied for a loan forgiveness. I was told one would take place with a monthly fee. Okay, because it sound so good, I allowed the fee to be taken from my bank account monthly. I was told I would not have to re-pay the loan. Not true. As of January 2019, I am responsible to pay FedLoan a monthly fee to avoid employment wage garnish and with another company Navient, I have to re-apply for IBR to avoid the same. I contacted 77 Elite, company of which misled me to believe I would not have to re-pay and was informed that because my place of employ was not non-profit, I was responsible to pay accordingly. I was more than hurt. I was almost in tears but, I remained strong and made it so the company would no longer be able to take any monies from my bank account. What is being done is theft! It should not be allowed. I want someone besides myself to know the truth about the matter. The whole story should be told in the beginning not half the story. If the whole story were told, the company would not have customers.