Excellent customer service Excellent customer service. Brilliant choices of records on vinyl. Flash sales, and free shipping. What's not to like!

Don't buy from them! Very poor customer service. Ordered an item to be shipped to the UK. No tracking information available for 3 weeks and now on the DHL site the tracking number appear incorrect. Contacted them once, very unhelpful and now I contacted for a refund that I don't know if I'm going to receive. Stay away from this company!!!

Even a gift subscription isn't worth it Setting up an account with a gift subscription you still have to provide your credit card. They don't charge you until your gift subscription is up then they assume you want your subscription to continue. They provide no phone number so I'm still waiting to get refunded and while I'm waiting they ship another record which will make it so much harder now to get refunded. Overall their site and customer service is awful

VMP always goes above and beyond to… VMP always goes above and beyond to make sure I’m satisfied as a customer. I appreciate the detail and care they give to their records and the ease of being a member. I recommend VMP to just about anyone I know who is into records.

More pros than cons. I totally loved being a member of the Dolly Parton vinyl club. I just wish more of the albums issued were new-to-vinyl units, as opposed to re-issue on vinyl. Plus, for some reason my friends around the US who were also in that club, received theirs in the mail weeks before I did, and no explanation was ever given.