Borderline scam, bad customer service, bad range After selecting Australia and putting in our Australian shipping details we were horrified to learn the price was in USD and only found out when an additional $300 and huge international transaction fee came out of our account. The range in general sucks and despite sending me 100+ emails in a year, I have yet to receive one reminding me the swaps window will close soon, which would be very helpful (i missed the window and received garbage three times). I have contacted customer service about both of the above complaints and received no response. Additionally, after cancelling my subscription, I was told I am unable to make a swap this month because my subscription is ending, even though I still have one more record coming. This means I am receiving a remastered jazz record from 1975 containing a whopping six songs in total (three to a side). There is absolutely no reason I shouldn't be able to swap this, given the swap window is still open, but I have still been told I am unable to do it. The service provides everything it says it provides, but the website sucks and so does the customer service. I'm sure they're making a mint selling overpriced mass produced records and making it as difficult as possible for their subscribers to switch off. Dishonest and deceptive business model, very disappointing.

Excellent customer service Excellent customer service. Brilliant choices of records on vinyl. Flash sales, and free shipping. What's not to like!

This has to be one of the lamest… This has to be one of the lamest experiences I've ever had. Their catalogue is nothing special. Who cares about special edition or colored vinyl. If it is essential, then you probably already own it. They also want your credit card information to start a gift subscription so they can automatically bill you when you forget to cancel. Curate your own music, don't let some else do it for you, and support your local record store not VMP.

Awesome subscription Very good. If you have a broad taste In music then the subscription is very worthwhile. There's a lot of people complaining on here that clearly didn't read the subscription details properly. Parcels often go missing once they arrive in the UK but that's no fault of theirs, and they always replace items or give store credit. I'm so impressed with VMP that ove changed my subscription to a 12 month one.

Don't buy from them! Very poor customer service. Ordered an item to be shipped to the UK. No tracking information available for 3 weeks and now on the DHL site the tracking number appear incorrect. Contacted them once, very unhelpful and now I contacted for a refund that I don't know if I'm going to receive. Stay away from this company!!!