Easy and enjoyable process so far... Endemol Shine Australia have been working with the Shortlist team for close to 12 months, developing and setting up a brand new system for our company. Dylan, Alex, Diana and the whole Shortlist team have been nothing but helpful, supportive and innovative partners throughout the process so far, and we are very excited to ‘go live’ in the coming weeks. Dealing with the whole team has been easy and enjoyable, and we’re all looking forward to continuing the good work into the future.

They went above and beyond to help me Right I want to start off by saying I have received the best service I have ever had in regards to customer service and professionalism. I won’t lie, I originally put a low review because of a misunderstanding in which I had got my timings wrong and blamed shortlist. A few moments later I had my on boarding call with Soobin. What a guy, he helped me massively even though we decided shortlist wasn’t correct for my needs he recommended what I should do and I never once felt like he wanted to just put the phone down. It was obvious to both of us Shortlist wasn’t for my needs but he still wanted to help me. I managed to get some great information from him which has already helped me, so Soobin if you see this thanks again. I would highly recommend the onboarding call to anyone interested.

The Shortlist team has gone above and… The Shortlist team has gone above and beyond many times. Most recently I had a few urgent questions that I needed answered and Soobin Kang personally called me outside of typical business hours and made sure I got everything I needed figured out. He continues to check in and make sure that my experience is nothing but the best. The product is amazing, but the customer service is even better. I can't say enough great things about the Shortlist team.

Very helpful customer service. Very helpful customer service, knowledgeable and ready to assist.

STAY AWAY FROM SHORTLIST!!!! The whole platform should be trashed. I don't think it can even be salvaged or upgraded enough to be usable. Simply put, it is very cumbersome to use. It is not user friendly, and the coders really didn't think through the design/functionality of the platform, but rather focused more on the "look" of the platform. It could have been something really great- if they had put more time in ensuring it was user friendly. My process of paying independent contractors has increased about 50% in processing time (this means maintaining paperwork, getting invoices, making payments, etc.) - so I LOSE a lot of time due to the sheer absurdity they call a platform. Oh, they will "offer" to take care of these payments for you. But it comes at a cost. $4/per transaction. So if you're going through 500 contractors in a month, you're forking over $2,000 a month JUST for them to pay your independent contractors for you. What a rip off. My suggestion is don't do what my company did and rush into getting this platform because "it's cheaper than the others." Make sure you get a platform that does a good job and isn't so cumbersome, you literally want to jump out of your 5th floor office window. Since the time it takes for me to manage the financial aspect of this platform increased to 50% more of my time, this means I don't have enough time to take care of my other duties because of this platform. The customer support SUCKS. Simply put, they just don't care. They will give you feeble suggestions that you already know will not work because you've already tried it. Your efficiency with this platform WILL DECREASE. This platform will COST YOU MORE MONEY than you bargained for. Remember, time is money. Stay away from ShortList!