I just found that I am being billed monthly for a subscription. I just found that I have been being billed for a subscription since April 2023. This is December 2023. I called to ask what this was about; they could not answer what purchase was made because they did not know. When I asked to cancel they stated that they can only refund the past three months. A BIG scam because it is another aggressive marketing scheme to get paid for nothing. Their billing information on my bank statement says Puppy Dogs and Ice Cream Pub. Apparently when I saw the charge in the past, I ignored it because we do go out for ice cream and often the business's billing on our statement show a different name that is not on the business that we patronized. Tricky way to make a profit.

Real people giving Real Service In a world that is more AI than Real, where our conversation is by text rather than mouth and our lives are governed by unseen, yet controlling forces, I was delighted to find Puppy Dogs & Icecream. They are real people writing about real life and providing real books to give children a real understanding of a real life. And the cherry on top is their service. It is beyond every other service experience I have had in recent years. My email to customer service was answered within the hour. It was personable and understanding and included an action on their end that I thought I may have to fight for. They are the REAL Deal.

Billed *AGAIN* for canceled subscription I was just billed $97.00 for a "trial" subscription that I canceled a year ago. I never knowingly authorized any ongoing subscription with this company in the first place and canceled it after being billed $97 in September 2022. I have accessed no content from this company in the past year. I live on a fixed income and cannot afford to pay for something I didn't order and haven't used.

Great books! Great Service! With fabulous books for children and outstanding customer service, I can't say enough wonderful things about Puppy Dogs & Ice Cream...a grandmother's dream!

Kids love the app! I love that my subscription allows my kids to use the Puppy Dogs & Ice Cream app too! Always prompt and reliable service and resolution too! Thank you!!